Medical Receptionist

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Twoconnect

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

👥 HR Tech

🤝 B2B

🏪 Marketplace

HR Tech • B2B • Marketplace

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

📋 Description

• Manage a high volume of inbound phone calls, providing timely, accurate, and patient-focused support • Respond to email inquiries, including appointment requests, general queries, and follow-ups • Deliver clear, professional, and empathetic communication across all interactions • Book, modify, and confirm patient appointments across multiple practitioners and time zones • Coordinate follow-ups, recall systems, and scheduling workflows • Monitor inboxes and communication channels, prioritising urgent requests appropriately • Verify and confirm patient registration details, ensuring completeness and accuracy • Maintain and update patient records within the patient management system • Ensure all documentation and correspondence are accurate and compliant with privacy standards • Liaise with internal teams to escalate scheduling challenges, patient concerns, or process improvements • Support clinical staff through efficient administrative coordination • Actively contribute to a positive team environment through virtual meetings and check-ins • Perform additional administrative or reception support tasks as required • Undertake other position-related duties as they arise

🎯 Requirements

• Bachelor’s degree in Administration or health-related field preferred. • Previous experience in a remote receptionist, administration or customer service role - ideally in a medical or healthcare setting. • Excellent verbal and written communication skills with a professional and friendly tone. • Strong time management and multitasking abilities with a calm, solutions-focused approach. • Proficient in patient management software and Microsoft Office (Outlook, Word, Excel); capable with communication and telephony platforms (e.g., 3CX, VoIP systems). • Understanding of patient privacy and confidentiality protocols. • Ability to work both independently and as part of a supportive remote team. • Familiarity with telephony tools such as 3CX or similar cloud-based call handling platforms. • Experience with the Medi Records patient management system and familiarity with Australian healthcare terminology are highly advantageous.

🏖️ Benefits

• Work setup – Work from home; Dayshift 0700 AM- 0300 PM PHT (adjustments will be made for daylight saving time) • Monday to Friday; weekends off • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success