Culture & Operations Manager

Job not on LinkedIn

November 10

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $90k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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TXI

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SaaS • Enterprise • Artificial Intelligence

TXI is a boutique digital product agency located in Chicago, specializing in designing and building powerful data products for businesses. With a team of strategists, designers, engineers, and delivery experts, TXI has over two decades of experience in solving complex problems through bespoke software solutions that drive business transformation. Their offerings include web applications, mobile applications, cloud infrastructure, chatbots, and IoT solutions. TXI focuses heavily on utilizing data as a catalyst for business decisions, aiming to leverage both artificial intelligence and cutting-edge technology to facilitate digital transformation across various industries. They work closely with their clients to understand their unique challenges, delivering solutions in sectors such as manufacturing, healthcare, education, and digital commerce.

51 - 200 employees

Founded 2002

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

• Serve as a thought partner and operational support to the Head of People • Own and execute cultural rituals including employee recognition (birthdays, anniversaries, values awards, milestone awards), employee engagement programs, and connection events (Coworking Days, biweekly virtual town halls, quarterly gatherings) • Plan and coordinate quarterly all-hands meetings and connection events, including logistics, content coordination, A/V setup, accessibility needs, and memorable moments • Manage employee survey administration and synthesis support, including engagement surveys and pulse checks • Support DEIB initiatives including sustainable giving fund allocation, climate offset coordination, and weekly tips sharing • Partner with the Head of People on cascading information to different constituencies across the organization • Ensure multiple communication modalities are utilized effectively (Slack, Notion, Loom, etc.) • Maintain high responsiveness in Slack channels • Document answers to common questions and maintain organized, up-to-date internal resources in Notion and Slack • Support planning and execution of external events (e.g. conference attendance, networking dinners) • Launch and monitor onboarding and offboarding checklists, following up through resolution • Coordinate with vendors for equipment, swag, and logistics • Manage administrative operations including review cycles, handbook acknowledgments, and manager budget tracking • Support larger strategic initiatives (Career Pathways, ESOP communications) as a program partner to accountable leaders • Project manage smaller organizational initiatives by creating work plans, tracking progress, and adjusting as needed (and transparently communicating progress) • Collaborate with internal practice groups or leadership team members to help run internal initiatives and operations efficiently and transparently • Encourage, facilitate, and evaluate internal experimentation and process improvements across the organization • Identify opportunities to strengthen cultural programs and internal operations as you gain organizational context

🎯 Requirements

• 5-7+ years of experience in people operations, business operations, internal communications, or a related field • Strong project and program management skills with the ability to juggle multiple concurrent initiatives • Exceptional organizational skills and attention to detail without losing sight of the bigger picture • Excellent written and verbal communication skills with the ability to adapt tone and style for different audiences • Highly responsive and service-oriented mindset with a bias toward action • Comfort working in ambiguity and creating structure where it doesn't yet exist • Collaborative approach with the ability to build trust and partnerships across the organization • Systems thinking and process improvement orientation • Experience supporting or working in fully remote organizations • Familiarity with tools like Slack, Notion, Culture Amp (or similar) is helpful but not required • Growth mindset with eagerness to expand from operational execution into more strategic program ownership over time

🏖️ Benefits

• Employee Stock Ownership Program: TXI is 100% employee-owned through an ESOP, which grants shares of company stock to all employees as a retirement benefit • Quality health insurance and medical travel benefit • Generous paid time off • Paid parental leave policy (equal for all TXI parents) • 12 weeks of paid FMLA leave for qualifying events, ensuring you can prioritize important life moments • 401k plan, including employer matching • Remote-first working environment with minimal onsite client work • Company retreats and Quarterly days, both of which are a chance to connect in person and outside of the office • Benefits for professional development, home office improvements, and renewable energy switching