Customer Engagement Specialist

Job not on LinkedIn

November 7

🥔 Idaho – Remote

Although this job is listed in Idaho, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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DIU Computer & Programming Club

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Education

DIU Computer & Programming Club is an organization dedicated to teaching and promoting computer skills and programming knowledge, particularly through its comprehensive TypingClub platform. TypingClub is an effective method for learning touch typing and is accessible online for free to individuals and schools, with a paid option for schools available. The platform offers interactive and engaging lessons, games, and challenges to build typing proficiency. TypingClub is widely used by over 23 million students, 50,000 schools, and 300,000 teachers worldwide, and is known for its accessibility and partnership with Google for Education. The platform features typing programs in multiple languages and caters to both individual and institutional users.

11 - 50 employees

📚 Education

📋 Description

• Maintain a thorough knowledge of TypingClub and other edclub products. • Provide excellent customer service by answering customer questions over email, tickets, and phone. • Provide a professional and pleasant ordering experience for customers. • Provide support to customers by resolving problems with regard to the product, billing, or taking orders. • Coordinate efforts with other teams and teammates to resolve issues quickly. • Perform root cause analysis for each issue, escalating as necessary. • Document and track issues in the software. • Provide training and documentation for trending issues. • Assist in improving the quality of the software by examining new features and providing feedback. • Update our support help forum with relevant and repeated support topics. • Help with logistics and setup of trade shows. • Attend to high-value customers that are assigned to you.

🎯 Requirements

• Solid verbal and written communication skills. • Ability to speak with confidence and energy over the phone • Excellent virtual presentation skills • Proficient with Excel, Word, and Google Docs • Telephone skills, fielding calls and requests from customers • Ability to type 50 WPM + • Good organization skills • Ability to work both independently (with direction) and with a team • Bachelor's degree preferred

🏖️ Benefits

• Free medical, dental, and vision insurance for employees • Short-term disability • Long-term disability • Life Insurance and AD&D • Employee Assistance Program focused on mental and emotional wellbeing • 401(K) Safe Harbor Plan • Generous and flexible paid time off for vacation, sick leave, and bereavement • Paid Parental Leave Plan • Top of the line quality IT equipment, support, standing desks, and accessories • Travel, parking, and Metro allowance • Flexibility and remote work availability • Onsite group meals & snacks and yes, a treadmill desk! • Casual attire and a stress-free, inclusive work environment • On and offsite company events • Fun and exciting wins!