
10,000+ employees
🏦 Banking
💸 Finance
🛡️ Insurance
💰 $55M Post IPO debt on 2023-10
Banking • Finance • Insurance
U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.
🔥 20 minutes ago
🇵🇱 Poland – Remote
💵 zł61k - zł71.8k / year
⏰ Full Time
🟢 Junior
✨ Authorization Specialist
🚫👨🎓 No degree required
👻 Ghost score 0%
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10,000+ employees
🏦 Banking
💸 Finance
🛡️ Insurance
💰 $55M Post IPO debt on 2023-10
Banking • Finance • Insurance
U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.
• Provide high-quality customer support for banking and card-related inquiries • Handle incoming calls and written requests from customers in English • Resolve customer issues during the first contact whenever possible • Support transaction authorization processes and handle sensitive card-related data • Assist customers with account-related topics, payments, and billing issues • Escalate complex cases to dedicated teams when required • Maintain accurate documentation in internal systems • Follow defined procedures and comply with financial regulations • Build positive and professional customer relationships • Work in a 24/7 home-based remote shift environment
• Very good command of English (C1), written and spoken • Secondary education (high school diploma) • Customer-oriented mindset and willingness to learn • Good communication and interpersonal skills • Basic computer skills, including MS Office and ability to navigate systems • Ability to work with procedures and deadlines • Full flexibility to work in a 24/7 shift environment, including night shifts, weekends, and public holidays • First experience in customer service, call center, or banking is nice to have • Interest in financial products and customer support is nice to have • Ability to comply with U.S. Bank policies, procedures, Code of Ethics and Business Conduct, and workplace conduct and safety policies
• Stable employment in a recognizable international company • Full onboarding and paid training • Clear career paths and internal development opportunities • Friendly, supportive team environment • Up to +15% bonus for non-standard working hours • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • Pension
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