Specialty Pharmacy Liaison

🕒 4 days ago

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UBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Serve as a single point of contact for program specific Specialty Pharmacies (SPs), Specialty Distributors (SDs) and/or the manufacturer’s Sales Force • Responsible for reviewing, analyzing, identifying, and solving problematic issues and escalations • Provide timely and accurate reconciliation of SP and/or SD dispensing/shipping information • Builds and develops strong SP-HUB relationships • Support all activities that facilitate patient access • Conduct teleconferences with each SP • Provide ongoing communication with the SPP as needed to manage each patient case • Identify complex cases and triage them appropriately to the next level for support • Review the exceptions and restatement of SPP records • Provide support for questions related to the sales portal • Serve as a point of escalation concerning prior authorization denials and/or appeals • Coordinate a delivery date for product, pump, and supplies from the appropriate SPP to coincide with the patient's first day of titration or based on HCP/patient need

🎯 Requirements

• Associate or Bachelor’s Degree and 2-4 years of experience or 6-8 years relevant working experience • 2 years experience in a customer service setting, preferably in a call center environment • Previous experience in the PBM and/or healthcare industry preferred • Proficient in Microsoft Office applications, specifically Excel • Ability to handle a fast paced environment

🏖️ Benefits

• 401K with company match* • Tuition reimbursement • Discretionary PTO (Paid Time Off) • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short-term disability • Long term disability • Life insurance • Discount programs