Head of R&D Operations

🕒 May 19

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Uberall

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Uberall is an AI-powered SaaS platform that helps multi-location brands manage and optimize their local digital presence. It centralizes listings, location data, review management, messages, local pages, social publishing and analytics, and uses its AI agent (UB-I) and Location Performance Optimization (LPO) to improve discoverability, engagement and revenue across search, maps, voice and AI platforms. Uberall integrates with CRMs, POS and analytics tools to scale local SEO and reputation management for marketing and customer experience teams.

📋 Description

• Design and run performance processes including quarterly reviews and annual cycles, in partnership with the R&D HR Business Partner • Ensure consistent quality of feedback, expectations, and career development across teams • Provide the CTO and R&D leadership with structured insight into top performers and emerging leaders, underperformance and risk areas, promotion readiness, and organizational gaps • Maintain a real-time view of organizational health across Product, Design, Engineering, and QA • Identify bottlenecks, inefficiencies, and misalignment early, and proactively propose solutions • Partner with Product, Design, and Engineering leaders on headcount planning, hiring prioritization, and skill gap analysis • Ensure resources are aligned to the most critical business priorities • Design and continuously improve how the organization runs, including planning cycles, cross-team coordination, and decision-making forums • Ensure priorities are clear, dependencies are managed, and teams can execute without friction • Act as a connective layer between Product, Design, Engineering, QA, and GTM teams • Ensure consistent communication of priorities and changes across the organization • Improve how work flows across teams without becoming a bottleneck

🎯 Requirements

• 8 to 12+ years in Product, Engineering, Technical Program Management, or R&D Operations roles • Former engineering leader, product leader, or senior Technical Program Manager • Strong understanding of how modern SaaS product and engineering organizations operate • Ability to engage credibly with senior technical and product leaders • Proven experience improving organizational processes and execution at scale • High emotional intelligence with the ability to influence without formal authority • Structured thinker who can turn ambiguity into clear systems • High AI literacy, with hands-on use of AI tools in your own workflow. The more you can do with AI, the better • Someone who enjoys making systems work better rather than owning a specific domain • Comfortable operating in a flat, high-accountability environment as an individual contributor • Located in the Americas

🏖️ Benefits

• Flexible work arrangements