UENI Ltd
eCommerce • SaaS • Marketing
UENI Ltd is a company that specializes in building and launching websites and online stores for small businesses. They offer a comprehensive service including website creation, local SEO, and growth marketing to help businesses increase their online presence and generate more sales and leads. UENI provides an affordable alternative to expensive web agencies and complicated DIY platforms, delivering a professional, fully functional website in just 7 days. With a focus on customer satisfaction, they serve over 700,000 businesses across a wide range of industries, providing tools for e-commerce, booking management, and brand building.
Director of Operations
Job not on LinkedIn
October 1
UENI Ltd
eCommerce • SaaS • Marketing
UENI Ltd is a company that specializes in building and launching websites and online stores for small businesses. They offer a comprehensive service including website creation, local SEO, and growth marketing to help businesses increase their online presence and generate more sales and leads. UENI provides an affordable alternative to expensive web agencies and complicated DIY platforms, delivering a professional, fully functional website in just 7 days. With a focus on customer satisfaction, they serve over 700,000 businesses across a wide range of industries, providing tools for e-commerce, booking management, and brand building.
📋 Description
• Drive KPIs in day-to-day operations across fulfillment, support, and customer-facing teams. • Audit current processes and lead end-to-end redesign of operational workflows. • Identify and implement process improvements that reduce cost, increase speed, and maintain quality. • Standardize delivery playbooks and SOPs across teams and geographies. • Define and track KPIs related to efficiency, unit economics, SLAs, and customer satisfaction. • Drive operational excellence through automation, tools, and team alignment. • Manage and coach mid-level operational managers. • Act as a key voice in company leadership — bringing operational clarity to strategy discussions. • Build scalable systems to support growth while maintaining affordable service for customers.
🎯 Requirements
• 7+ years leading operations in a tech-enabled services or SaaS environment • Proven success scaling operations while improving unit economics • Experience managing fulfillment and customer-facing service teams • Deep familiarity with service metrics (e.g., cost per order, time-to-fulfillment, CSAT, churn) • Comfortable going deep into processes, data, and team-level execution • Experience driving implementation of new tools / AI across organizations
🏖️ Benefits
• Opportunity to reshape how digital services are delivered at scale • Remote-friendly and flexible culture • Competitive compensation
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