Retention Specialist

🕒 Yesterday

🇩🇴 Dominican Republic – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UENI Ltd

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

📣 Marketing

eCommerce • SaaS • Marketing

UENI Ltd is a company that specializes in building and launching websites and online stores for small businesses. They offer a comprehensive service including website creation, local SEO, and growth marketing to help businesses increase their online presence and generate more sales and leads. UENI provides an affordable alternative to expensive web agencies and complicated DIY platforms, delivering a professional, fully functional website in just 7 days. With a focus on customer satisfaction, they serve over 700,000 businesses across a wide range of industries, providing tools for e-commerce, booking management, and brand building.

📋 Description

• Own cancellation conversations end-to-end across phone, chat, and email • Understand customers’ underlying reasons for leaving and work toward appropriate retention outcomes • Proactively contact customers at risk of churn using behavior, account signals, previous interactions, and internal risk indicators • Select and deliver appropriate retention offers based on each customer’s situation • Conduct persuasive retention conversations across phone, chat, and email • Understand the product well enough to challenge cancellation reasons and solve issues on the spot when needed • Retain customer relationships and recurring revenue

🎯 Requirements

• Previous experience in retention, cancellations, collections, renewals, win-back, or another role directly responsible for preventing customer churn • Experience in Customer Success within a SaaS technology company • Comfort working with subscription products, recurring revenue, customer usage, and renewal or cancellation cycles • Evidence of personally handling difficult customer conversations and accountability for outcomes • Strong spoken and written English, ideally B2/C1 level or above • Confidence with outbound calls and proactive customer outreach • Good commercial judgment when balancing retention, offers, alternative solutions, and non-retainable customers • Ability to stay calm, clear, and persuasive with frustrated or unhappy customers • Reliable remote working setup suitable for regular customer calls • Based in Latin America • Professional references from previous retention or Customer Success roles; references will be verified

🏖️ Benefits

• Remote working arrangement • Retention options and clear guidelines