Customer Support – Loan Analyst

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UFS Tech

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

🔒 Cybersecurity

💳 Fintech

💰 $19.9M Venture Round on 2019-05

Cybersecurity • IT Services • Fintech

UFS Tech is the Technology Outfitter for Community Banks, providing tailored technology solutions and IT managed services that empower community banks to compete effectively with larger national banks. With over 30 years of expertise, UFS Tech focuses on cybersecurity, virtual firewall management, core banking, digital banking, and compliance solutions to help banks manage their technology needs efficiently and securely. The company is committed to collaboration, innovation, and delivering purpose-built solutions tailored to the unique requirements of community banks.

📋 Description

• Answers, evaluates and prioritizes service requests received via phone, voicemail, email, etc. specifically related to banking software support. • Logs and tracks all requests using company’s customer management tracking system, including documenting all actions taken to resolve requests • Assists in implementation of new software releases for applications responsible for supporting bank processing • Documents resolutions in a central location for knowledge sharing internally and with customers • Participates on bank conversion/merger/acquisition teams as needed • Assists with Major Projects and Initiatives as assigned • Participates in assessments, project planning and client meetings • Works with third party vendors on behalf of customers • Analyzes and evaluates service requests to identify trends and make recommendations

🎯 Requirements

• Bachelor’s degree required or High School Diploma or general education degree (GED) with work experience equivalent • Three (3) years prior experience in bank/financial industry desired • Three (3) years prior experience in direct client support desired • Prior experience with Fiserv Premier Loan Core banking software desired