Bilingual French Live Verify Agent – Part Time

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $16 - $19 / hour

⏱ Part Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

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U-Haul

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1945

🚗 Transport

🏢 Enterprise

🛒 Retail

Transport • Enterprise • Retail

U-Haul is a company that specializes in providing a wide range of moving and storage solutions. With one of the largest selections of trucks, trailers, and self-storage units, U-Haul serves customers across the US and Canada, offering options for both local and international moves. Their services include truck and trailer rentals, self-storage, portable U-Box containers, and moving supplies such as boxes and packing materials. U-Haul also offers various accessories like trailer hitches and propane refills. Through their app, customers can reserve, pick up, and return rentals 24/7, facilitating an easy and flexible moving experience. U-Haul is a popular choice for military personnel moving locally or cross-country, and their corporate account program provides additional benefits for businesses.

📋 Description

• Part-Time Live Verify Phone Agents work with customers who opt to rent with U-Haul using our Truck Share 24/7 program • Review the customer's information and ensure it meets the required standards to rent before approving the rental dispatch • Receive inbound calls and make outbound calls to interact with the customer via chat in both French and English • Help multiple customers digitally or via chat • Claim sessions for customers doing business with us via Truck Share 24/7 • Review each session for accuracy while answering customer questions • Determine the proper course of action utilizing instructional materials reviewed • Make outbound calls for verification of alternate contacts • Ensure compliance with U-Haul policies to retain customer loyalty

🎯 Requirements

• Must be fluent in both French and English • Good listening, verbal, and written communication skills in English • Inbound call/phone experience (high volume highly preferred) • Excellent customer service skills with 1 year of phone customer service experience • Technically savvy preferred • Logic, reasoning, time management, and facial recognition skills • Proficiency, attention to detail, and interpersonal skills • Ability to multitask and assist multiple customers at one time (online sessions)

🏖️ Benefits

• Medical Reimbursement Indemnity Plan • Rx Savings Plus Discount Plan • Dental Plan • Vision Plan • Retirement Savings 401(k) Plan