Intake Coordinator, Data Analyst

Job not on LinkedIn

September 5

🌺 Hawaii – Remote

Although this job is listed in Hawaii, this company may be open to hiring remote in other states.

💵 $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📉 Data Analyst

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University Health Partners of Hawai'i (UCERA)

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Education • B2C • Government

University Health Partners of Hawai'i (UCERA) is the faculty practice organization of the University of Hawaiʻi John A. Burns School of Medicine that delivers outpatient and school-based clinical services across Hawaiʻi. UCERA operates outpatient clinics, school-based health programs (Hawaii Keiki), specialty services including hyperbaric wound care, speech and hearing, mental health, and pharmacy services, supports clinical education, research, and community outreach, and offers telemedicine and public health initiatives.

201 - 500 employees

Founded 2005

📚 Education

👥 B2C

🏛️ Government

📋 Description

• Serve as the primary point of contact for all new patient inquiries via phone, email, and online inquiry forms, responding promptly and professionally. • Conduct initial non-clinical screenings to determine basic eligibility for program services, explain program offerings, and answer general questions. • Collect comprehensive demographic, contact, and preliminary medical/substance use history information from prospective patients with sensitivity and accuracy. • Educate prospective patients on the telehealth process, technology requirements, and what to expect during their initial clinical assessment. • Guide patients through the completion of initial intake paperwork, consents, and other required documentation, ensuring all necessary information is obtained. • Verify patient eligibility for no-cost services and other relevant program criteria. • Coordinate and schedule initial assessment appointments with appropriate clinical providers (Physicians, Psychologists, Clinical Social Workers), ensuring optimal provider utilization and patient convenience. • Send appointment confirmations, reminders, and necessary pre-appointment instructions to patients. • Troubleshoot basic technical issues related to telehealth access for new patients prior to their first appointment. • Maintain accurate, timely, and confidential patient records within the Electronic Health Record (EHR) system, ensuring data integrity. • Adhere to all federal and state regulations, including HIPAA and confidentiality guidelines.

🎯 Requirements

• Bachelor's degree in psychology, healthcare administration, or a related field • Experience in patient intake, scheduling, customer service, or administrative support within a healthcare or behavioral health setting • Familiarization with video-conferencing technology • Demonstrated understanding of the sensitive nature of substance use disorders and a compassionate, non-judgmental approach to patient interaction • Excellent verbal and written communication skills, with the ability to articulate complex information clearly and empathetically • Strong organizational skills and exceptional attention to detail • Proficiency in using Electronic Health Record (EHR) systems, scheduling tools, and basic video conferencing for scheduling and data entry • Proficient with standard office software (e.g., Microsoft Office Suite, Google Workspace) and comfortable learning new telehealth and scheduling platforms • Strong problem-solving skills, particularly for navigating patient barriers and technical issues • Understanding of HIPAA regulations and patient confidentiality.

🏖️ Benefits

• 100% employee health and dental coverage and vision • Flexible spending plan • Retirement plan with up to 3% dollar-for-dollar company matching contributions • 100% company paid group Life/AD&D/LTD insurance • Employee assistance program (EAP) • Pet Insurance, Prepaid legal with competitive rates