Technical Account Manager

Job not on LinkedIn

October 6

Apply Now

Receive Emails with Similar Jobs

UiPath

WebsiteLinkedInAll Job Openings

Artificial Intelligence • B2B • SaaS

UiPath is a leading enterprise automation platform that specializes in Robotic Process Automation (RPA) and artificial intelligence to streamline repetitive tasks and enhance operational efficiency. By leveraging advanced AI technology, UiPath enables companies across various sectors to automate their workflows, allowing them to focus on more strategic initiatives. Their solutions empower organizations to improve productivity, reduce costs, and transform their business processes through intelligent automation.

1001 - 5000 employees

Founded 2005

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

📋 Description

• Take ownership of your customers' technical success with the UiPath Platform • Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value • Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved • Provide UiPath Platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting • Enable your customers' technical stakeholders on UiPath Platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints • Conduct design and code reviews for select automations to reinforce and verify those best practices • Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines • Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents • Provide technical advisory to customers through webinars, demos, and speaking engagements • Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

🎯 Requirements

• A degree in Computer Science or relevant degree • A minimum 5 years experience in programming .NET / Java applications (C#, C++, VB, Java or Powershell) • Fluency in written and spoken English and German • Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles • Work experience to credibly communicate with and guide customers on diverse technical topics, including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering • Previous experience working with UiPath, Automation Anywhere, Blue Prism, Pega or Nice is preferred • Strong analytical and problem-solving skills, self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption • Diplomacy, tact, and poise under pressure when working through customer issues. • Willingness to travel for client interactions up to 25% of the time

🏖️ Benefits

• Many of our roles allow for flexibility in when and where work gets done. • Applications are assessed on a rolling basis. • Reasonable accommodations for candidates on request.