UltraCon Consultoria
Consulting • SaaS • Education
UltraCon Consultoria is a consultancy specializing in the allocation of experts in SAP, Oracle, and other platforms. They focus on system improvement projects, organizational projects, and training programs, ensuring businesses leverage management and operational efficiency through expert guidance.
Engenheiro de Suporte ao Cliente
Job not on LinkedIn
May 30
🗣️🇪🇸 Spanish Required
🗣️🇧🇷🇵🇹 Portuguese Required
UltraCon Consultoria
Consulting • SaaS • Education
UltraCon Consultoria is a consultancy specializing in the allocation of experts in SAP, Oracle, and other platforms. They focus on system improvement projects, organizational projects, and training programs, ensuring businesses leverage management and operational efficiency through expert guidance.
📋 Description
• Suporte técnico aos clientes do Cisco IoT Control Center • Identificar, diagnosticar, analisar bugs de software SaaS, problemas de conectividade, configuração de rede, API e problemas de transferência de arquivos • Manter e detalhar as interações com o cliente em nossa ferramenta de rastreamento de casos • Documentar procedimentos, processos e identificar perguntas frequentes • Comunicar e colaborar com equipes multifuncionais para depurar e analisar problemas técnicos encontrados • Publicar e distribuir boletins de serviço e outros avisos conforme necessário • Trabalhar em um turno de plantão em regime de rodízio
🎯 Requirements
• Fluente em Espanhol • Fluente em Inglês
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