Order Fulfillment, Admin Executive

Job not on LinkedIn

🔥 1 minute ago

🇲🇾 Malaysia – Remote

💵 $6k - $6.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 0%

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UMAEZ - Universidad Multicultural Agroecológica Emiliano Zapata

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛍️ eCommerce

📣 Marketing

👥 B2C

eCommerce • Marketing • B2C

UMAEZ - Universidad Multicultural Agroecológica Emiliano Zapata is a global brand operator that develops, launches, and scales consumer brands it owns across direct-to-consumer (D2C) channels and marketplaces. The company emphasizes performance-first, AI-powered operations and an in-house creative engine to produce high-performing ads and full-funnel marketing. UMAEZ partners across product development, paid media, conversion optimization, retention (email & SMS), UGC & influencer production, and fulfillment & logistics — positioning itself as a vertically integrated builder and scaler of consumer brands in fragrance, wellness, beauty, and lifestyle. It reports portfolio-level metrics such as $250M+ revenue generated, 3M+ active customers, and 12+ brands in its portfolio.

📋 Description

• Monitor fulfillment and delivery status across active orders to ensure shipments go out on time • Track unfulfilled orders, especially those pending 30–180 days, and drive each to resolution • Identify delayed, stuck, missed, or partially fulfilled orders and coordinate reshipments, refunds, or escalations • Track multi-SKU orders with partial fulfillment and ensure outstanding items are resolved • Escalate fulfillment issues to the correct team with full context and documentation • Work with 3PL and fulfillment partners on order status, timelines, and open issues • Coordinate with warehouse and logistics teams on daily activity, inbound issues, and handoff gaps • Keep the Customer Support team informed about pending resolutions • Maintain trackers for unfulfilled orders, delayed orders, partial fulfillments, and refund or resolution status • Surface recurring partner failures, SKU-level issues, and carrier problems to the Operations lead • Contribute to SOP improvements and workflow updates

🎯 Requirements

• Experience in e-commerce operations, order fulfillment, customer support operations, or logistics coordination • Strong attention to detail — you catch order discrepancies, track numbers accurately, and don't let things fall through the gaps • Reliable follow-up — you don't close a case until it's actually resolved, and you don't wait to be reminded to chase a partner for an update • Comfortable working with trackers, spreadsheets, and backend systems as your primary daily tools • Able to work independently and manage a queue of open issues without needing step-by-step direction • Shopify experience or familiarity with e-commerce order management dashboards • Experience working with 3PLs, warehouses, or fulfillment partners • Familiarity with order refunds, reshipments, partial fulfillments, and inventory-related order issues • DTC e-commerce background

🏖️ Benefits

• Competitive salary based on experience • Fully remote • Clear growth path within the Operations function • Exposure to multi-brand DTC operations across US and Southeast Asian markets