Service Delivery Manager

🕒 May 2

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UMB AG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🤝 B2B

🔒 Cybersecurity

🤖 Artificial Intelligence

B2B • Cybersecurity • Artificial Intelligence

UMB AG is a Swiss IT consulting and digital-transformation company that helps enterprises and SMEs accelerate their business through managed IT services and technology solutions. They offer expertise across AI & data, cloud and platform building, cybersecurity, networking, modern workplace and SAP, plus service desk and communication solutions. UMB emphasizes creating time for customers by simplifying complexity, delivering consulting, managed services, and implementation to improve security, productivity and operational efficiency.

📋 Description

• Assume central ownership of customer accounts • Serve as the main point of contact for IT outsourcing • Align service delivery with business value and customer strategy • Implement and optimize IT operations processes • Ensure the stability, quality, and cost-effectiveness of customer contracts • Maintain oversight of Incidents, Problems, and Changes • Identify up- and cross-selling opportunities

🎯 Requirements

• Degree in Computer Science (HF/FH) or completed IT apprenticeship with additional business/management training • Several years of experience in Service Management (preferably with an IT provider) • Experience in project management • Ability to translate IT services into business impact • Experience in budget planning and forecasting • Excellent German (written and spoken) and good English skills

🏖️ Benefits

• Remote work possible • Up to 9 weeks' vacation • Employee events