Commercial Services Specialist

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $38.9k - $57.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

UMB Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1913

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

UMB Bank is a financial services company that provides a variety of banking solutions for personal, business, and institutional clients. They offer personal banking products such as checking accounts, savings accounts, credit cards, loans, and wealth management services. For businesses, UMB Bank provides cash flow management, lending, credit cards, capital finance, and employee benefit solutions. The company also delivers institutional solutions, including capital markets, fund services, and institutional and fintech banking. UMB Bank focuses on delivering tailored banking services with expertise across various sectors, leveraging their understanding of the financial industry's complexities.

📋 Description

• Deliver the Unparalleled Customer Experience and build relationships through customer interactions to resolve issues • Provide service and support to our customers through multiple contact portals • Review all processes and procedures critically to determine efficiency and recommend changes as needed • Maintain a high level of knowledge/awareness in current business objectives • Act as subject matter expert and point of contact for Mainstream call center agents, branch representatives, and internal Business Partners • Provide proactive communication with clients and internal business partners regarding all components of client experience • Research escalated issues and resolve or refer resolution to appropriate teams • Deliver exceptional customer service to customers and clients when identifying and resolving needs • Assist our customers over the phone regarding commercial issues • Review daily and weekly reports

🎯 Requirements

• High School Education or equivalent • Proficient in the English Language • Two (2) years related customer service work experience • Ability to interact with and manage multiple computer systems to access client information • Demonstrated communication skills with pleasant phone and interaction skills • Demonstrated written communication skills with a focus on clarity and accuracy • Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information • Proficient in Windows based applications • Demonstrates an ability to prioritize and troubleshoot issues • Knowledge of policies and regulations (i.e. Patriot Act, Check 21, Regulation E)

🏖️ Benefits

• Paid Time Off • 401(k) matching program • Annual incentive pay • Paid holidays • Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage • Health savings, flexible spending, and dependent care accounts • Adoption assistance • Employee assistance program • Fitness reimbursement • Tuition reimbursement • Associate wellbeing program • Associate emergency fund • Various associate banking benefits