Understood Care
11 - 50 employees
Founded 2025
⚕️ Healthcare Insurance
👥 B2C
Healthcare Insurance • B2C
Understood Care is a virtual patient advocacy service that connects Medicare and other insured patients with professional advocates, nurses, and healthcare experts to manage care, coordinate appointments, handle paperwork and claims, and secure services like transportation, home care, and medication management. Their HIPAA-compliant, nationwide platform provides personalized care navigation and chronic care support, often at no out-of-pocket cost for Medicare beneficiaries.
Billing and Collections Specialist
🕒 March 18
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Understood Care
11 - 50 employees
Founded 2025
⚕️ Healthcare Insurance
👥 B2C
Healthcare Insurance • B2C
Understood Care is a virtual patient advocacy service that connects Medicare and other insured patients with professional advocates, nurses, and healthcare experts to manage care, coordinate appointments, handle paperwork and claims, and secure services like transportation, home care, and medication management. Their HIPAA-compliant, nationwide platform provides personalized care navigation and chronic care support, often at no out-of-pocket cost for Medicare beneficiaries.
📋 Description
• Submit and track claims accurately and in a timely manner • Monitor claim status and proactively follow up on unpaid or denied claims • Identify billing discrepancies and support resolution efforts • Ensure accurate documentation and compliance with payer requirements • Manage accounts receivable and follow up on outstanding balances • Communicate with payers regarding claim status and payment issues • Support reconciliation of payments and remittance posting • Track and report on billing and collections progress as needed • Maintain organized billing records and documentation • Collaborate with internal teams to ensure accurate provider and patient data • Support process improvements to strengthen billing workflows
🎯 Requirements
• 2–5 years of experience in healthcare billing and collections • Familiarity with payer portals and claims management processes • Strong attention to detail and organizational skills • Ability to manage multiple deadlines independently • Excellent written and verbal communication skills • Experience with healthcare administration systems is a plus
🏖️ Benefits
• Competitive hourly pay ($20–$25/hour) • Fully remote opportunity • Collaborative and mission-driven team environment
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