Bilingual Customer Service Representative, English and Spanish

🕒 April 1

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Unifin Inc

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🤝 B2B

💸 Finance

B2B • Finance

Unifin Inc is a company offering business solutions focused on Business Process Outsourcing and Accounts Receivable Management. They act as partners to businesses looking to resolve financial obligations and achieve business goals. Unifin emphasizes collaboration, working closely with clients to deliver excellence. The company encourages career growth and invites potential employees to become part of their passionate team. Consumer support and dispute resolution are also key services they provide.

📋 Description

• Handle inbound and outbound calls in a call center environment. • Serve as the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring customer satisfaction. • Interact with customers via phone, email, and in-person to address questions, concerns, and service requests. • Assist customers with payments, renewals, cancellations, and other policy-related needs. • Document customer interactions and maintain detailed records. • Collaborate with team members to achieve departmental goals and service standards.

🎯 Requirements

• Bilingual (Spanish/English) strongly preferred. • At least 2 years or more Customer Service Experience (BPO setup) • Excellent verbal and written communication skills. • Strong problem-solving skills with the ability to remain calm in difficult situations. • Customer service experience required, insurance industry experience is a plus. • Good organizational skills. • Team-oriented, dependable, and professional. • Ready for full time position and flexible to shifting schedule.

🏖️ Benefits

• Health insurance • Flexible work arrangements