Retention Analyst

Job not on LinkedIn

🔥 8 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unifique

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📡 Telecommunications

Consulting • Logistics • Telecommunications

Unifique is a telecommunications company offering high-speed internet services, mobile plans, and various technology solutions such as cloud services, cybersecurity, and dedicated data centers. They deliver comprehensive connectivity options, including fiber optic internet, mobile services, fixed telephony, and television services, catering to both residential and business customers. Unifique is recognized for providing top-quality customer satisfaction in Brazil, continually expanding its technological offerings.

📋 Description

• Handle cancellation requests by resolving issues and retaining customers • Assess technical feasibility, offer plans, and close sales to prevent cancellations • Review customer account information, payments, plans, and service history • Activate or deactivate plans and generate charges on customer accounts • Open, record, forward, and close service tickets in the system • Analyze connection and call logs to assist in resolving customer service cases • Record tasks and complete internal spreadsheets • Access customer routers and perform basic configurations to resolve simple technical issues

🎯 Requirements

• Strong communication, organizational, and accountability skills • Innovative mindset • Proficiency in Microsoft Office • Completed or ongoing higher education in Business Administration, Communications, Sales, or related fields • Position available for people with disabilities • Training schedule: Monday through Friday, from 8:00 a.m. to 12:00 p.m. and from 1:12 p.m. to 6:00 p.m. • After training: Monday through Friday, from 12:00 p.m. to 5:00 p.m. and from 6:00 p.m. to 9:00 p.m., and Saturdays from 8:00 a.m. to 12:00 p.m.

🏖️ Benefits

• Health insurance • Dental insurance • Pharmacy benefit • Life insurance • Transportation allowance • Meal allowance • Education assistance • Complimentary internet service • School supplies allowance • New parent assistance • Unifique Rewards Program – profit-sharing bonus (PPR) • Five-year service award • Psychological support • Childcare assistance • Assistance for children with disabilities • Birthday gift • Uniforms and equipment • Partner discounts and benefits • Discounts on Unifique services • Possibility of working from home