Lead Infrastructure Engineer

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October 14

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Unifonic

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Artificial Intelligence • SaaS • Telecommunications

Unifonic is a customer engagement platform powered by artificial intelligence, designed to facilitate personalized omnichannel communication. The company offers a variety of communication channels and applications, including SMS, Voice, WhatsApp, Push Notifications, and Webchat to enhance customer interactions across multiple industries. Unifonic focuses on improving marketing automation, IT and operations, and customer support by providing AI-powered tools and automated workflows, ensuring timely and efficient customer communication. Their solutions cater to industries such as retail, banking, healthcare, and logistics, providing integrations with popular platforms like Salesforce and Shopify. With over 25 billion messages sent and 5,000+ customers, Unifonic provides global connectivity and a seamless customer experience.

501 - 1000 employees

Founded 2006

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 $125M Series B on 2021-09

📋 Description

• Leading a team of Infrastructure Engineers by setting high standards, building the right culture, and sharing knowledge. • Setting up and enhancing CI (Continuous Integration) and CD (Continuous Deployment). • Configuring the company's products to meet the functional requirements including the configuration of functional areas and technical areas (e.g. integration interfaces, integration maps, web services, transport protocols, etc). • Troubleshooting and remediating issues impacting the integration, and operations of the infrastructure and systems. • Ensuring high availability of the company’s products and platforms [24x7x365], including but not limited to messaging, voice, and e-mail gateways, in addition to assessing emergencies, providing analysis, and recommending solutions. • Writing and deploying scripts in different environments to automate day-to-day operations. • Maintaining servers’ configuration, monitoring jobs, and infrastructure documentation across the cloud environment (Oracle Cloud Infrastructure, etc). • Working extensively with the offshore teams and network of partners on a daily basis.

🎯 Requirements

• Previous people managerial experience is a must. • Hands-on 7+ years of recent technical experience in a Professional Services/Enterprise DevOps role. • Strong technical skills and proficiency in multiple functional areas are required; such as infrastructure as Code (Terraform), containerize orchestration (Docker, Kubernetes), configuration management (Ansible), programming language (Python), logging system (Elastic Stack), CI/CD (DroneCI, Argo CD) and network protocols and standards. • Bachelor's degree in Computer Engineering, Software Engineering, or other IT-related fields. • The ability to spend substantial time interfacing with the offshore teams on a daily basis. • Fluent in English with excellent writing/editing and verbal communication skills. • Strong sense of ownership, critical thinking, and ability to drive DevOps mindset initiatives across teams for agile release. • Analytical thinking and being accountable for the results of made decisions.

🏖️ Benefits

• Competitive salary and bonus. • Unifonic share scheme (we are all owners!). • 30 holiday days after the first anniversary. • Your Birthday off! • Spend up to 25 days per year working from anywhere in the world! • Paid leave for new parents. • LinkedIn learning license.