Unifonic
501 - 1000 employees
Founded 2006
💼 Consulting
🏥 Healthcare
📦 Logistics
💰 $125M Series B on 2021-09
Consulting • Healthcare • Logistics
Unifonic is a customer engagement platform powered by artificial intelligence, designed to facilitate personalized omnichannel communication. The company offers a variety of communication channels and applications, including SMS, Voice, WhatsApp, Push Notifications, and Webchat to enhance customer interactions across multiple industries. Unifonic focuses on improving marketing automation, IT and operations, and customer support by providing AI-powered tools and automated workflows, ensuring timely and efficient customer communication. Their solutions cater to industries such as retail, banking, healthcare, and logistics, providing integrations with popular platforms like Salesforce and Shopify. With over 25 billion messages sent and 5,000+ customers, Unifonic provides global connectivity and a seamless customer experience.
Product Operations Lead
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🔥 0 minutes ago
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Unifonic
501 - 1000 employees
Founded 2006
💼 Consulting
🏥 Healthcare
📦 Logistics
💰 $125M Series B on 2021-09
Consulting • Healthcare • Logistics
Unifonic is a customer engagement platform powered by artificial intelligence, designed to facilitate personalized omnichannel communication. The company offers a variety of communication channels and applications, including SMS, Voice, WhatsApp, Push Notifications, and Webchat to enhance customer interactions across multiple industries. Unifonic focuses on improving marketing automation, IT and operations, and customer support by providing AI-powered tools and automated workflows, ensuring timely and efficient customer communication. Their solutions cater to industries such as retail, banking, healthcare, and logistics, providing integrations with popular platforms like Salesforce and Shopify. With over 25 billion messages sent and 5,000+ customers, Unifonic provides global connectivity and a seamless customer experience.
📋 Description
• Lead and continuously improve product operations frameworks, governance, and ways of working across Product teams • Own and optimize product planning processes, roadmap reviews, prioritization workflows, and operational cadences • Establish scalable operational practices that improve alignment, transparency, delivery predictability, and execution quality • Drive standardization of product reporting, KPIs, operational dashboards, and decision-support insights • Identify operational inefficiencies and implement process improvements • Promote adoption of AI tools, automation, and operational best practices • Partner with Product, Engineering, Design, Commercial, Customer Success, Support, Presales, and Marketing teams • Coordinate between business and product organizations • Facilitate communication of product priorities, roadmap updates, launches, and operational initiatives • Support leadership teams with operational insights, strategic reporting, and executive-ready communications • Lead Product Enablement initiatives • Support product launches, feature rollouts, demos, and internal readiness activities • Translate complex product functionality into messaging, use cases, enablement materials, and customer value narratives • Improve product awareness, adoption, and customer engagement with Commercial and Marketing teams • Identify and remove adoption barriers • Synthesize customer feedback, product analytics, sales insights, and market trends into recommendations • Identify product usage patterns, operational gaps, and growth opportunities • Support Product leadership in defining and tracking product and operational performance metrics • Contribute to initiatives that scale Product Operations maturity and organizational effectiveness
🎯 Requirements
• 5+ years of experience in Product Operations, Product Management, Product Enablement, Product Marketing, Presales, Solution Consulting, or related roles • Proven experience leading or scaling operational processes within Product or SaaS organizations • Strong understanding of product lifecycle management, product delivery processes, and cross-functional collaboration • Experience working closely with Product, Engineering, and Commercial teams in fast-paced environments • Strong analytical and problem-solving capabilities • Excellent communication, facilitation, and stakeholder management skills • Ability to drive initiatives independently and influence cross-functional teams • Bachelor’s degree or equivalent practical experience • Experience in SaaS or CPaaS environments is a strong advantage • Product Operations and process optimization • Strategic planning and execution • Cross-functional leadership • Product enablement and adoption • Operational excellence and governance • Data analysis and insight generation • Communication and executive storytelling • Stakeholder management and influence • Solutioning and product demonstrations • AI tools and workflow automation • Customer-centric mindset • Proactive, ownership-driven approach • Analytical thinking and problem-solving • Ownership and accountability • Collaboration and adaptability • Mentorship and knowledge sharing • Resilience and attention to detail
🏖️ Benefits
• Competitive salary and bonus • Unifonic share scheme (we are all owners!) • 30 holiday days after the first anniversary • Your Birthday off! • Spend up to 25 days per year working from anywhere in the world • Paid leave for new parents • On-site, Remote
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