Lead ServiceNow Technical Account Manager

3 days ago

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔧 ServiceNow

🦅 H1B Visa Sponsor

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Unisys

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Artificial Intelligence • Cybersecurity • Logistics Optimization

Unisys is a global technology solutions company that specializes in providing digital workplace solutions, cloud and applications services, enterprise computing, logistics optimization, and consulting. Leveraging artificial intelligence, Unisys accelerates productivity and drives innovation by offering cutting-edge solutions that enhance the efficiency of businesses and public services. The company collaborates with leading organizations worldwide to create tailored AI models and digital experiences that secure and improve business processes, ultimately realizing the full potential of AI. Unisys also plays a key role in logistics optimization using quantum computing and data analytics to enhance capacity utilization and route planning. Emphasizing cybersecurity and compliance, Unisys ensures a secure business environment for its clients.

10,000+ employees

Founded 1980

🤖 Artificial Intelligence

🔒 Cybersecurity

💰 Post-IPO Debt on 2020-10

📋 Description

• Act as the dedicated technical advisor for the client across all ServiceNow initiatives. • Promote and articulate the benefits of the ServiceNow platform to expand adoption and maximize ROI. • Identify enhancement opportunities that strengthen the partnership and drive additional work. • Contribute to solution roadmaps and provide architectural guidance on platform improvements. • Provide expert-level input on ServiceNow capabilities, integrations, and best practices. • Participate in the client-focused enhancement POD, ensuring alignment between requirements, design, and delivery. • Ensure solution quality, platform integrity, and adherence to standards throughout the delivery lifecycle. • Manage and mentor a team of 3–4 US-based Business Analysts, with coordination across offshore contributors.

🎯 Requirements

• Strong and broad understanding of the ServiceNow platform; architect-level perspective preferred. • ServiceNow CSA required; CIS certifications (ITSM, ITOM, or others) are highly desirable. • Experience guiding clients through platform strategy, enhancement planning, or solution design. • Prior people leadership experience is a plus; strong interest and aptitude for managing BAs required. • Experience working with senior stakeholders in complex or regulated environments (Pharma/Life Sciences preferred but not required). • Excellent communication, client-facing presence, and consultative skills.

🏖️ Benefits

• Unlimited paid time off • 401(k) match • Comprehensive healthcare • HSA matching • Ongoing learning opportunities