Tech Service Desk Agent – Mortgage, Technical Support

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November 21

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Unisys

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Artificial Intelligence • Cybersecurity • Logistics Optimization

Unisys is a global technology solutions company that specializes in providing digital workplace solutions, cloud and applications services, enterprise computing, logistics optimization, and consulting. Leveraging artificial intelligence, Unisys accelerates productivity and drives innovation by offering cutting-edge solutions that enhance the efficiency of businesses and public services. The company collaborates with leading organizations worldwide to create tailored AI models and digital experiences that secure and improve business processes, ultimately realizing the full potential of AI. Unisys also plays a key role in logistics optimization using quantum computing and data analytics to enhance capacity utilization and route planning. Emphasizing cybersecurity and compliance, Unisys ensures a secure business environment for its clients.

10,000+ employees

Founded 1980

🤖 Artificial Intelligence

🔒 Cybersecurity

💰 Post-IPO Debt on 2020-10

📋 Description

• 1st Level telephone and other media contact support • strive for a high level of first contact resolution • respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service • accurately document calls and incidents • manage time and workload to meet predetermined service levels • maintain data accuracy in our contact management system • assign incidents and requests to the correct support group • act as a single point of contact on incidents and problems logged • perform appropriate diagnostics to initiate problem management workflow process • provide clients with a reference number for their incident/request • understand various media sources that interface with the Service Desk • support multiple clients through customer service professionalism and insight • become multi-skilled as workload changes occur within the Service Centre • champion, implement or support change • identify process efficiencies within the Service Centre and to take corrective action to implement change • discover and document process and procedures which need to be published to the team or on the Knowledgebase • ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc.)

🎯 Requirements

• High School diploma (associate's degree, professional certification(s), or license preferred) • education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery • 6 months IT Service Desk experience or related experience • 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks • working knowledge of data and voice network concepts • languages: English and local languages of the countries it supports • Mortgage/Banking Knowledge is a plus

🏖️ Benefits

• unlimited paid time off • 401(k) match • comprehensive healthcare • HSA matching • ongoing learning opportunities