Unit4
1001 - 5000 employees
Founded 1980
🏢 Enterprise
☁️ SaaS
🤖 Artificial Intelligence
Enterprise • SaaS • Artificial Intelligence
Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.
Application Support Consultant
🔥 6 minutes ago
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Unit4
1001 - 5000 employees
Founded 1980
🏢 Enterprise
☁️ SaaS
🤖 Artificial Intelligence
Enterprise • SaaS • Artificial Intelligence
Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.
📋 Description
• Be the first point of contact for customers on IT and Business Application related questions • Provide a professional, efficient, and effective support service to Unit4 customers • Progress each issue through to conclusion, liaising with colleagues and R&D • Investigate, process and document application defects passed to the Application Support team • Be proactive in highlighting potential escalation risks with your Team Leader • Handle customer escalations, taking ownership of complicated issues • Investigate, document and present process improvements to enhance the customer experience • Responsible for personal development plan including product/technical knowledge and soft skill development • Train and mentor less experienced members of the team
🎯 Requirements
• Strong communication skills and fluent in English (verbal and written) • Common knowledge of Microsoft technologies • Exceptional Customer facing skills • Previous experience of working in a Customer Service environment is an advantage • Exhibits good analytical and problem-solving abilities • Ability to manage your own time to prioritise workload and meet deadlines • Friendly and professional manner with an enthusiastic positive approach to tasks • Able to use initiative and work alone, and as part of a team • Be a strong Team Player • Possess ability to work in a Dual Working Environment • Background in finance (either education or experience) is a strong plus • Knowledge on a given Unit4 ERP module or other module(s) will be an asset • Knowledge or experience with ServiceNow • ITIL knowledge • Previous experience of working within Corporate IT
🏖️ Benefits
• Flexible Leave • Paid Time Off • Global Wellbeing Days • Remote working opportunities
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