Community Experience – Engagement Specialist

Job not on LinkedIn

🔥 9 minutes ago

🌐 Netherlands, Portugal – Remote

🇳🇱 Netherlands – Remote 🇵🇹 Portugal – Remote

💵 €25.7k - €32.2k / year

⏰ Full Time

🟢 Junior

👫 Community Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Perform daily moderation of community discussions, questions, comments, and user-generated content • Manage unanswered questions and coordinate internal escalations to appropriate subject matter experts • Identify recurring customer issues and emerging discussion trends • Identify navigation, search, discoverability, and usability issues affecting customer success • Analyse user behaviour, engagement data, and customer journeys to uncover friction points • Support usability testing and validation activities for proposed enhancements • Develop recommendations to improve customer journeys, engagement, and self-service effectiveness • Support implementation and adoption of AI-assisted capabilities in Community4U • Collaborate with Customer Success, Support, Product, and Digital Customer Experience teams • Contribute to continuous platform improvement, customer engagement, self-service success, and customer satisfaction

🎯 Requirements

• 1-2 years' experience in Community Management, Customer Experience, Customer Success, Digital Engagement, or a related discipline • Demonstrated responsibility for independently managing customer-facing programmes or digital communities • Experience moderating online communities, forums, knowledge-sharing platforms, or customer engagement channels is valued • Strong understanding of customer experience principles and digital self-service best practices is valued • Hands-on experience with community platforms, customer success systems, analytics tools, or related technologies is valued • Experience identifying and analysing customer feedback, behaviour patterns, and usability challenges • Ability to translate customer needs and observations into practical improvement recommendations • Genuine interest in AI-powered tools or automation capabilities • Strong communication skills and ability to collaborate across multiple functions • Passion for customer advocacy, digital experiences, and continuous improvement

🏖️ Benefits

• Flexible Leave Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Growth opportunities, tools, and guidance • Talented colleagues, role models, and mentors • Employee Resource Groups • Safe and inclusive working environment • Sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme