Principal Application Support Consultant

🕒 June 25

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Manage and resolve daily incoming customer support cases across EMEA and UK regions • Act as a subject matter expert for complex issues and escalations • Provide guidance and mentoring to team members as required • Deliver training sessions and support knowledge development within the team • Take ownership of escalation management, ensuring timely and effective resolution • Operate within a flat team structure, covering both first-line and advanced support responsibilities • Balance operational support delivery with strategic contributions such as mentoring and process improvement • Contribute to special projects and process improvements • Work across both Unit4 ERP and ERPx, starting with ERP and expanding knowledge via a rotation programme

🎯 Requirements

• Proven experience with Unit4 ERP (essential) • Strong knowledge of the Financial/Logistics module • Basic SQL skills (querying, troubleshooting) • Strong English communication skills (written and verbal) • Ability to manage both standard support cases and complex escalations • Willingness to travel to Wrocław office 2–3 times per year • Advanced SQL knowledge (Nice-to-Have) • Experience in mentoring or coaching colleagues (Nice-to-Have) • Training delivery experience (Nice-to-Have) • Previous experience handling escalations in a support environment (Nice-to-Have)

🏖️ Benefits

• a culture built on trust - giving you freedom and autonomy to be successful. • balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being. • talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry. • a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet. • a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.