Principal Application Support Consultant

🔥 0 minutes ago

🇳🇱 Netherlands – Remote

💵 zł134.9k - zł188.5k / year

⏰ Full Time

🔴 Lead

💼 Consultant

👻 Ghost score 0%

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Manage and resolve daily incoming customer support cases across EMEA and UK regions • Act as a subject matter expert for complex issues and escalations • Guide and mentor team members • Deliver training sessions and support knowledge development • Own escalation management and ensure timely, effective resolution • Operate in a flat team structure covering first-line and advanced support responsibilities • Balance operational support with mentoring and process improvement • Contribute to special projects and process improvements • Work across Unit4 ERP and ERPx through a rotation programme • Support customers on the Unit4 ERP platform • Stabilise and strengthen a team that has undergone recent changes and ensure high-quality support delivery

🎯 Requirements

• Proven experience with Unit4 ERP (mandatory) • Strong knowledge of the Financial/Logistics module • Basic SQL skills (querying, troubleshooting) • Strong English communication skills (written and verbal) • Ability to manage standard support cases and complex escalations • Willingness to travel to the Wrocław office 2–3 times per year • Advanced SQL knowledge (nice-to-have) • Experience mentoring or coaching colleagues (nice-to-have) • Training delivery experience (nice-to-have) • Previous experience handling escalations in a support environment (nice-to-have) • May require security clearance and background checks for customer projects and sensitive customer data

🏖️ Benefits

• Flexible Leave Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Growth opportunities and tools and guidance for professional development • Talented colleagues, role models and mentors • Safe and inclusive working environment • Employee Resource Groups open to all • Culture built on trust and accountability, with freedom and autonomy • Sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme