Senior Performance & Optimisation Consultant

Job not on LinkedIn

🔥 9 minutes ago

🌐 Netherlands, United Kingdom – Remote

🇳🇱 Netherlands – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Proactively help customers improve business performance, adoption and value realisation across their full journey with U4F by Coda • Run proactive performance reviews and customer health checks across implementation, transition and live service • Assess pre-go-live readiness across business process, adoption, data and productivity • Identify performance risks and improvement opportunities before they become escalations • Set baselines and success criteria tied to adoption and value realisation goals • Analyse post-go-live adoption and process data • Recommend clear, actionable improvements • Advise customers on practical ways to use AI to automate work and boost productivity • Partner with Customer Success, Consulting, Support, Managed Services and Product to drive measurable outcomes • Build repeatable playbooks and templates • Track the impact of performance and optimisation work • Work alongside a Support Specialist and Database Administrator as an advisory partner rather than a reactive support escalation point

🎯 Requirements

• 8+ years in business consulting, operational excellence, customer success, performance optimisation, or SaaS/ERP consulting • Strong SaaS expertise in adoption, value realisation, retention and customer health • Track record of improving customer business processes and outcomes • Practical experience using AI to automate work and drive measurable results • Strong stakeholder management, including influencing senior leaders and customer executives • Microsoft 365, including Teams, Excel, PowerPoint and Word • Power BI or equivalent for reporting and data visualisation • Hands-on use of AI productivity tools, such as Microsoft Copilot • Experience with ERP, HCM, FP&A or adjacent SaaS platforms • Customer lifecycle thinking focused on adoption, value realisation and long-term customer health • Business process optimisation • AI-enabled productivity improvement and automation opportunity identification • Data storytelling • Change management expertise • Bachelor's degree or equivalent professional experience in Business, Technology, Finance, Analytics or a related field • Relevant certifications in SaaS customer success, process improvement or Lean Six Sigma are a plus • May require security clearance for customer projects and access to sensitive customer data • Must provide applicable right-to-work, personal identification and work history information for background checks if requested

🏖️ Benefits

• Flexible Leave Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Growth opportunities • Tools and guidance for professional development • Talented colleagues, role models and mentors • Sustainability initiatives, including Environmental, Social, and Governance strategy and Act4Good programme • Safe and inclusive working environment • Employee Resource Groups open to all • Equal opportunity commitment