Senior Performance Support Specialist

🔥 22 hours ago

🌐 Netherlands, United Kingdom – Remote

🇳🇱 Netherlands – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Perform tuning of Unit4 Financials by Coda before and after go-live • Troubleshoot performance issues across new implementations and existing implementations, covering technical and application aspects • Develop enhanced, proactive monitoring, detection, and remediation of performance issues • Develop proactive, continuous performance-tuning processes to maintain optimal performance levels • Comply with company information-security requirements and business procedures and policies • Deliver proactive performance and technical support before and after go-live as part of the U4F by Coda team • Attend occasional customer visits and in-person meetings when required

🎯 Requirements

• Good working knowledge of the Unit4 Financials by Coda application (mandatory) • 5+ years in customer success or performance optimisation • Hands on use of AI productivity tools, such as Microsoft Copilot • AI enabled productivity improvement and a sharp instinct for spotting automation opportunities • Previous experience in a database-centric, web-enabled environment • Ability to perform database tuning using SQL queries, indexes, statistics, and database views • Understanding of database replication • Understanding of web services and extension kit flows • Experience with Java-based applications and Java containers (JBOSS, Wildfly) • Experience implementing systems into SaaS Azure infrastructures • Knowledge of TCP/IP and fundamental networking concepts and protocols • Good communication and interpersonal skills • Logical problem-solving ability using a solid methodology • Ability to work under pressure • Enthusiastic and flexible • Strong team player • May require security clearance for customer projects and access to sensitive customer data

🏖️ Benefits

• Flexible Leave Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Other great benefits • Tools and guidance for professional growth • Talented colleagues, role models and mentors • Sustainability initiatives, including Environmental, Social, and Governance strategy and Act4Good programme • Safe and inclusive working environment • Employee Resource Groups open to all