Financial Counselor I

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October 24

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United Digestive

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B2C • Wellness

United Digestive is a healthcare provider network specializing in comprehensive digestive and gastrointestinal (GI) care. Its partner practices deliver outpatient procedures (colonoscopy, hemorrhoid banding), diagnostic services (abdominal ultrasound, upper GI testing), nutrition counseling, and treatment for chronic GI conditions such as Crohn’s disease, ulcerative colitis, IBS, GERD, and other digestive disorders. United Digestive focuses on convenient, cost-effective, patient-centered care across multiple locations and provides resources like GI health information, patient portals, scheduling, and procedure preparation.

1001 - 5000 employees

Founded 2018

👥 B2C

🧘 Wellness

📋 Description

• Responsible for financially securing patient accounts for endoscopy and hospital procedures and office visits, including verifying benefits, managing referrals and authorizations, and notifying patients of financial responsibility. • Responsible for answering internal FC phone line and returning internal FC voicemails. • Utilizes Greenway and Authorization Worklist to verify and thoroughly document benefits for endoscopy and hospital procedures and manages referrals/authorizations with an average of 23+ verifications per day. • Monitors status of pending accounts and notifies appropriate office and managerial staff in the event of a required postponement or cancellation. • Maintains an error rate of less than 2% of total volume worked for the previous 2 quarters. • Answers the internal FC phone line and assists employees with verification and billing issues. • Works with self-pay patients, patients with large outstanding balances, and patients with large time of service deposits to set up payment plans. • Assists Financial Counselor Representative with FC Patient Voicemail and returns patient phone calls in a timely manner. • Completes special verification assignments, as assigned. • Calculates and notifies patients of payments, outstanding balances, and deposits due. • Collects, records, and updates patient demographic and insurance information according to the United Digestive, LLC documentation requirements. • Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information.

🎯 Requirements

• High School Diploma or GED required; 3-5 years of insurance verification, prior authorization, and precertification experience in a medical setting, gastroenterology experience preferred. • Financial Counselor I must be computer literate, able to type 40 words per minute, and able to operate practice and Microsoft Office applications. • Excellent verbal and written skills and attention to detail. • Certified Financial Counselor, Certified Patient Account Representative, or similar a plus.

🏖️ Benefits

• As needed for business requirements