Patient Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Patient Service Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

United Digestive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

👥 B2C

🧘 Wellness

B2C • Wellness

United Digestive is a healthcare provider network specializing in comprehensive digestive and gastrointestinal (GI) care. Its partner practices deliver outpatient procedures (colonoscopy, hemorrhoid banding), diagnostic services (abdominal ultrasound, upper GI testing), nutrition counseling, and treatment for chronic GI conditions such as Crohn’s disease, ulcerative colitis, IBS, GERD, and other digestive disorders. United Digestive focuses on convenient, cost-effective, patient-centered care across multiple locations and provides resources like GI health information, patient portals, scheduling, and procedure preparation.

📋 Description

• Responsible for advanced level scheduling for all patients • Scheduling patient appointments via telephone or electronic communication • Obtaining accurate documentation of patient information • Responding, resolving, and/or escalating patient related issues • Answering incoming calls in a timely manner while providing quality patient care • Scheduling, rescheduling, and managing cancellations • Maintaining and updating current information on physicians' schedules • Collecting and recording accurate patient information • Ensuring applicable procedures are scheduled in AGA endoscopy suites • Handling requests for information or appointments received via the eCW Patient Portal or AGA Website • Mailing/Emailing information packets to new patients • Addressing questions regarding patient appointments and requests for information • Meeting or exceeding quality and productivity standards • Completing requests for information from other AGA staff • Abiding by and promoting HIPAA compliance • Participating in staff meetings and ongoing customer service training • Any other duties and/or special projects as assigned

🎯 Requirements

• High School Diploma or GED required • Certified Medical Assistant preferred • Strong customer service skills • Ability to type 45 words a minute • 2-3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred • Computer literate, able to operate healthcare systems and multiple Microsoft Office applications • Bilingual skills are strongly preferred, but not required.

🏖️ Benefits

• Must have a quiet place to work remotely, with sufficient internet bandwidth to work effectively from a remote location.