Community Resource and Engagement Coordinator

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🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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United Way for Greater Austin

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

United Way for Greater Austin is building opportunity to break the cycle of poverty in our community. All of our strategic, evidence-based work – from leading community coalitions, to funding nonprofit partners, to running proven programs – is aligned to achieve this singular goal. For nearly 100 years, we have been building opportunities that meet education, health, and financial stability needs across the counties we serve. The needs in our community have changed over time, so we’ve adapted our support to stay ahead of emerging needs and help as many people as possible. What hasn’t changed? Our belief that every person deserves the opportunity to thrive and our passion for solving our community’s biggest challenges. Together with people like you, we break a generations-long cycle of poverty with impact today and tomorrow. Join our movement and #LiveUnited.

📋 Description

• Ensure that United Way resource databases for the Rio Grande Valley and Laredo area are comprehensive, up-to-date, accurate, and easy to use for callers and online users, and adhere to database policies, procedures, and criteria established by organizational, state, and national governing bodies. • Research, gather, and analyze community service information, and complete daily database edits and full agency reviews. • Build awareness of 2-1-1, ConnectCTX, and other programs across United Way’s multi-region area. • Engage and support community partners and social service providers to maintain up-to-date resource information, participate in a closed-loop navigation system, and help organizations implement 2-1-1, ConnectCTX, and other United Way programs into their workflows. • Provide outreach and education to community-based organizations, attend community events, and create and conduct navigation programs and community resource trainings across the Rio Grande Valley and Laredo area as needed. • Support frontline staff through resource database, seasonal programs, training, and respond to staff resource verification and new agency requests. • Serve as the operational lead for disaster resource response across the Rio Grande Valley, Laredo area, and South Central Texas region, planning and executing response efforts before, during, and after disasters, in support of the Community Resource & Engagement Sr. Manager. • Serve as the on-call point of contact for statewide 2-1-1 disaster resource coordination, gathering and disseminating time-sensitive, critical information including Resource News Item (RNI) management, Local Impact Summaries (LIS), and network After Action Reports (AAR). • Escalate contract-level decisions, statewide policy questions, and high-severity disaster events to the Community Resource & Engagement Sr. Manager. • Assist other staff and perform other duties as assigned by the Community Resource & Engagement Sr. Manager.

🎯 Requirements

• Bachelor's degree preferred, or equivalent combination of education and relevant experience • At least three years of full-time work experience in community engagement, non-profit, disaster response, or library settings • Considerable knowledge of community resources, social service landscape, or disaster response efforts • Experience managing community resource databases or referral platforms strongly preferred • Familiarity with border-region social services, immigration-adjacent resource networks, and the community context of the Rio Grande Valley and Laredo area strongly preferred • Excellent writing and editing skills • Passion for improving access to information • Excellent communication skills and internal/external customer service skills are required • Bilingual (English/Spanish) strongly preferred, given the communities served • Ability to work independently across a multi-region service area with minimal day-to-day oversight, including 24/7 availability and travel during scheduled disaster duty windows • Reliable transportation and a valid driver's license for regional travel • Must reside within the Rio Grande Valley or Laredo area (Cameron, Hidalgo, Starr, Willacy, Jim Hogg, Webb, or Zapata counties)

🏖️ Benefits

• Competitive Compensation • Hybrid Work Option • Employer 403(b) Matching • Employer-Sponsored Health Insurance (for employees) • Dental Insurance • Vision Insurance • Flexible Spending Account (FSA) • Generous Paid Time Off (PTO) • Paid Parental Leave • FMLA • Employee Assistance Program (EAP)