Manager – Scheduling & Coordination, Shared Services

Job not on LinkedIn

October 23

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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United Woundcare Institute

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Healthcare Insurance • Non-profit • Pharmaceuticals

United Woundcare Institute is a non-profit organization dedicated to providing comprehensive wound care treatment and support. They treat nearly 10,000 wounds each month, focusing on healing rather than managing wounds, with a patient-centered approach that ensures continuity of care across various settings including hospitals, skilled nursing facilities, and homes. Their services are guided by evidence-based protocols and a commitment to high-quality care, making them a trusted partner in wound healing.

501 - 1000 employees

Founded 2021

⚕️ Healthcare Insurance

🤝 Non-profit

💊 Pharmaceuticals

📋 Description

• Manage, mentor, and develop a team of Scheduling & Referral Coordinators to achieve performance goals. • Ensure referrals are reviewed, accepted, and scheduled within strict timeframes (goal: within 1 hour). • Head a National team Scheduling and Referral Coordinators to ensure all visits are scheduled within 24 hours of receipt. • Monitor and adjust schedules daily to maximize field staff productivity and minimize travel inefficiencies. • Provide guidance to coordinators to resolve day-of issues, delays, or staffing shortages quickly and effectively. • Track KPIs including referral-to-scheduling time, field staff utilization, patient acceptance rates, and scheduling accuracy. Use insights to drive process improvements. • Ensure coordinators deliver a consistent, professional, and persuasive experience to patients and referral sources. • Partner with clinical leadership, operations, and supply chain teams to align scheduling with capacity, supply availability, and patient needs. • Standardize scheduling workflows, implement best practices, and identify technology enhancements.

🎯 Requirements

• 3–5+ years of experience in healthcare scheduling, operations, or coordination, with at least 2 years in a supervisory or management role. • Proven ability to lead and motivate teams in a fast-paced, high-volume environment. • Strong analytical skills with the ability to interpret data and make informed operational decisions. Ability to manage Excel and create Pivot tables as needed. • Exceptional communication skills, with the ability to handle both patient-facing and referral source communications. • Proficiency with scheduling software, mapping tools, and reporting systems. • Experience in home health, hospice, wound care, or similar healthcare settings preferred.

🏖️ Benefits

• Competitive compensation**Robust health benefits package including premium health, dental and vision insurance. FSA, HSA**Company sponsored Short and Long Term disability**Company Sponsored Life Insurance**401k plan with generous company match**Generous PTO policy with paid holidays and sick leave** ****Ready to join a passionate team and make a difference in healthcare? We want to hear from you!**