Customer Success Account Manager

Job not on LinkedIn

🔥 13 hours ago

🇲🇽 Mexico – Remote

💵 MX$35k - MX$50k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Unity Communications.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Unity Communications is a versatile business process outsourcing (BPO) provider offering a wide range of services including contact center as a service (CCaaS), data entry, digital marketing, IT support, and more. They cater to diverse industries such as e-commerce, healthcare, fintech, real estate, and technology. With locations in Phoenix, Arizona, and global offices in the Philippines and Mexico, Unity Communications is dedicated to optimizing business growth through process optimization and outsourcing solutions. Known for their responsive and effective team, the company is committed to delivering exceptional service and seamless operations for their clients across the globe.

📋 Description

• Build and manage customer onboarding processes and documentation • Support the design and implementation of the budget lifecycle management framework • Shadow internal leaders to learn customer workflows and document best practices • Create training materials tailored to property, regional, and asset managers • Lead quarterly business reviews (QBRs) and identify upsell opportunities • Track and report on KPIs such as churn, engagement, and time-to-value • Collaborate with marketing on customer engagement content and events • Provide day-to-day support to ensure customer satisfaction during budget cycles • Serve as the primary contact for the customer base • Help shape the company’s customer success strategy

🎯 Requirements

• 3–5+ years of experience in multifamily property management, preferably as a regional or operations manager • Experience with SaaS platforms or property management tools (e.g., Yardi, Entrata, RealPage) • Knowledge of budgeting and financial planning in the real estate sector • Previous experience in customer-facing or consultative roles • Excellent communication in English and Spanish (written and verbal) • Proficiency with documentation, project management, and productivity tools • Adaptability and initiative to work in a fast-paced startup environment • Familiarity with customer success metrics and frameworks • Experience developing educational or training content • Comfort working with KPIs and data analysis • Understanding of value-based selling or strategic account management

🏖️ Benefits

• 100% remote work (must be based in Mexico) • Competitive base salary • Full legal benefits from day one • Food Vouchers Card • Paid training and onboarding • Career path toward customer success, SaaS operations, or consulting • Monday - Friday schedule

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