Service Desk Analyst

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🕒 February 27

🌵 Arizona, New Mexico, +1 more states – Remote

🌵 Arizona – Remote 🌶️ New Mexico – Remote 🤠 Texas – Remote

💵 $14 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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UnityBPO

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

Healthcare Insurance • SaaS • Telecommunications

UnityBPO is a healthcare technology company dedicated to enhancing the clinical and patient experience through robust technological solutions. They provide multi-tier 24/7 technical support, electronic health record (EHR) and clinical services, telehealth support, and IT services to healthcare institutions, including hospitals, physician practices, and home health providers. UnityBPO focuses on optimizing healthcare operations with their UnityWithin™ platform, offering enterprise automation, performance analytics, and collaboration tools. The company also emphasizes patient and family engagement through remote monitoring, education, and telehealth services, aiming to reduce provider burnout and improve clinician retention.

📋 Description

• Provide first-level customer service support. (Microsoft Office, customer specific software applications, laptops, desktops, and mobile phones). • Identify and document customer issues clearly and accurately. • Escalate unresolved tickets to appropriate internal teams as needed. • Accurately document every call. • Deliver outstanding customer service through clear communication, patience, and empathy

🎯 Requirements

• High School diploma or GED (or equivalent experience) • Must have hard wired connection to router. • Previous experience in a customer service or technical support role • Previous Call Center Experience • Basic knowledge of PC operations and desktop applications • Excellent verbal and written communication skills • Ability to multitask and problem-solve in a fast-paced environment • Ability to maintain and calm, professional demeanor in challenging situations. • Adaptability and self-motivation in a remote work setting. • Strong customer empathy, patience, and a commitment to provide high-quality service. • Preferred but not required: Experience with My Pres and My Chart • Familiarity with medical terminology • Experience working in Electronic Health Record (EHR) systems

🏖️ Benefits

• Mission-Driven Work: Support patients and healthcare teams to improve patient lives through technology • Career Growth: We invest in your development and pay for technical certifications • Remote Flexibility: Work from the comfort of your home in NM, TX, or AZ. • Inclusive Culture: We welcome applicants of all ages and backgrounds. • Leadership Access: Share your ideas directly with leadership, including the CEO • Supportive Environment: Be part of a team that values transparency, communication, and collaboration