UnityBPO
Healthcare Insurance • SaaS • Telecommunications
UnityBPO is a healthcare technology company dedicated to enhancing the clinical and patient experience through robust technological solutions. They provide multi-tier 24/7 technical support, electronic health record (EHR) and clinical services, telehealth support, and IT services to healthcare institutions, including hospitals, physician practices, and home health providers. UnityBPO focuses on optimizing healthcare operations with their UnityWithin™ platform, offering enterprise automation, performance analytics, and collaboration tools. The company also emphasizes patient and family engagement through remote monitoring, education, and telehealth services, aiming to reduce provider burnout and improve clinician retention.
Technical Desk Analyst I, Tier 1
Job not on LinkedIn
October 28
🌵 Arizona – Remote
🌶️ New Mexico – Remote
+1 more states
💵 $14 - $16 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧐 Analyst
UnityBPO
Healthcare Insurance • SaaS • Telecommunications
UnityBPO is a healthcare technology company dedicated to enhancing the clinical and patient experience through robust technological solutions. They provide multi-tier 24/7 technical support, electronic health record (EHR) and clinical services, telehealth support, and IT services to healthcare institutions, including hospitals, physician practices, and home health providers. UnityBPO focuses on optimizing healthcare operations with their UnityWithin™ platform, offering enterprise automation, performance analytics, and collaboration tools. The company also emphasizes patient and family engagement through remote monitoring, education, and telehealth services, aiming to reduce provider burnout and improve clinician retention.
📋 Description
• Provide first-level technical support for hardware and software problems • Support multiple clients • Identify and document customer issues clearly and accurately • Escalate unresolved tickets to appropriate internal teams as needed • Accurately assign ticket urgency and impact following ITIL best practices • Assist clinicians—including doctors, nurses, and therapists—with EHR usability • Deliver outstanding customer service through clear communication, patience, and empathy
🎯 Requirements
• High School diploma or GED (or equivalent experience) • Must have hard wired connection to router • Previous experience in a customer service or technical support role • Basic knowledge of PC operations and desktop applications • Strong verbal and written communication skills • Ability to multitask and problem-solve in a fast-paced environment • Openness to feedback and eagerness to learn • Adaptability and self-motivation in a remote work setting • Preferred but not required: CompTIA A+ certification • Experience working in Electronic Health Record (EHR) systems • Familiarity with medical terminology
🏖️ Benefits
• Ongoing training • Support for pursuit of certifications • Remote flexibility • Career development opportunities
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💰 Post-IPO Equity on 2020-03
⏰ Full Time
🟢 Junior
🟡 Mid-level
🧐 Analyst
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