Product Operations Specialist

2 days ago

Apply Now

Receive Emails with Similar Jobs

UniUni

WebsiteLinkedInAll Job Openings

Transport • eCommerce

UniUni is a last-mile parcel delivery and logistics provider built for e-commerce merchants, offering end-to-end shipping solutions, real-time tracking, a driver app, and cross-border pickup and delivery between the U. S. and Canada. The company targets small and enterprise e-commerce sellers with unified fulfillment, extensive North American warehouse and sortation coverage, transparent pricing (no surcharges), and sustainability initiatives focused on carbon neutrality in the last mile.

501 - 1000 employees

Founded 2019

🚗 Transport

🛍️ eCommerce

📋 Description

• Prepare training materials, user guides, and SOPs ahead of product or feature launches. • Organize and deliver product training sessions for warehouse teams, station managers and drivers - onsite and remotely. • Act as a go-to resource during the first days after new feature releases. • Collect structured feedback from frontline staff and drivers regarding new features, workflows, and usability issues. • Observe how tools are used in real operational settings and identify improvement opportunities. • Work closely with Product Managers and Designers to inform future iterations based on user input. • Collaborate with Operations, QA, and Product team to ensure alignment between real-world workflows and system design. • Participate in feature brainstorming sessions, sharing frontline insights to help guide product decisions.

🎯 Requirements

• 1–3 years of experience in operations, logistics, training, or product support roles—ideally in a fast-paced tech or logistics company. • Comfortable traveling and spending time onsite in warehouse and delivery environments. • Excellent communication and presentation skills; able to explain technical concepts to non-technical users. • Self-starter with a strong sense of ownership and a proactive, collaborative mindset. • Quick learner with high curiosity and eagerness to understand how product and operations work together. • Familiarity with delivery operations, warehouse systems, or mobile apps for logistics. • Experience working with product or UX teams. • Multilingual (English + Chinese or Spanish) is a strong asset.