UniUni
eCommerce • Transport • SaaS
UniUni is a tech-powered delivery service focusing on fast and reliable last-mile delivery solutions across the USA and Canada. The company employs a proprietary crowdsourcing delivery model to handle fluctuating demand throughout the year, ensuring they can adapt to peak season spikes efficiently. UniUni integrates with e-commerce platforms and offers a streamlined experience for tracking and managing shipments, aiming to be a preferred choice for businesses looking for dependable logistics partners.
Customer Experience Specialist
Job not on LinkedIn
August 19
🏄 California – Remote
🏖️ New Jersey – Remote
+2 more states
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🗣️🇨🇳 Chinese Required
UniUni
eCommerce • Transport • SaaS
UniUni is a tech-powered delivery service focusing on fast and reliable last-mile delivery solutions across the USA and Canada. The company employs a proprietary crowdsourcing delivery model to handle fluctuating demand throughout the year, ensuring they can adapt to peak season spikes efficiently. UniUni integrates with e-commerce platforms and offers a streamlined experience for tracking and managing shipments, aiming to be a preferred choice for businesses looking for dependable logistics partners.
📋 Description
• Deeply understand client business needs and provide premium support to key accounts, delivering prompt and accurate responses via phone/email for pre-sales inquiries, order tracking, and post-sales issues. • Collect and consolidate product issues & client requirements, analyze data, and coordinate with cross-functional teams to drive problem resolution and process optimization. • Efficiently handle complaints and claims with end-to-end case closure to enhance satisfaction levels, service quality, and positive feedback rates. • Optimize user experience by refining CRM strategies and user engagement programs to strengthen brand loyalty.
🎯 Requirements
• Strong multitasking & time management skills, excellent communication, and cross-department collaboration (experience in supply chain management/e-commerce logistics is a plus). • Customer-centric mindset with strong problem-solving abilities. • Exceptional cross-functional coordination, efficiently collaborating with sales, product, and tech teams. • Thrives in fast-paced environments, executing multiple tasks with high efficiency. • Proficient in Excel for data analysis to support operational decision-making. • Fluent in Mandarin（Proficient in Chinese） (written & spoken). • Valid U.S. work authorization (work visa/green card/citizenship required). • U.S. driver’s license & willingness to travel frequently by car.
🏖️ Benefits
• 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance • Work mode includes hybrid and remote options
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