Universal Audio
201 - 500 employees
Founded 1958
🔧 Hardware
🏭 Manufacturing
📱 Media
Hardware • Manufacturing • Media
Universal Audio is a recording technology company founded in 1958 by Bill Putnam Sr. and refounded in 1999 by Bill Putnam Jr. The company is known for classic, hand-built analog hardware, award-winning Apollo audio interfaces, and UAD Digital Signal Processing (DSP) technology and plugins used for recording, mixing, and mastering. Headquartered in Scotts Valley, California with offices in Los Angeles, Colorado, and Amsterdam, UA focuses on merging vintage analog design with modern digital audio processing to serve professional and prosumer audio engineers and musicians.
Customer Service Representative
Job not on LinkedIn
🕒 March 29, 2022
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Universal Audio
201 - 500 employees
Founded 1958
🔧 Hardware
🏭 Manufacturing
📱 Media
Hardware • Manufacturing • Media
Universal Audio is a recording technology company founded in 1958 by Bill Putnam Sr. and refounded in 1999 by Bill Putnam Jr. The company is known for classic, hand-built analog hardware, award-winning Apollo audio interfaces, and UAD Digital Signal Processing (DSP) technology and plugins used for recording, mixing, and mastering. Headquartered in Scotts Valley, California with offices in Los Angeles, Colorado, and Amsterdam, UA focuses on merging vintage analog design with modern digital audio processing to serve professional and prosumer audio engineers and musicians.
📋 Description
• Daily RMA activities including, but not limited to Issuing RMAs to End Users, Dealers and Distributors • Inspection/disposition incoming units • Removing registrations from returned products • Issuing and assigning sales orders for repaired units and replacements • Coordination of customer escalations in regard to movement and prioritization of daily repairs internally and externally • Providing and following up on estimates of non-warranty repairs • Communicating and updating customers on their repairs • Running reports on RMA and Sales activity • Entering/processing parts orders • Following up on parts shortages by interacting with the Inventory Management group • Collaborating with Sales Operations on consolidation of parts orders • Conduct year end cycle and inventory counts • Providing help to customers with repair related issues • Verifying symptoms, vetting 'no problem found' repairs
🎯 Requirements
• High school diploma or Equivalent Experience. • Experience with ERP systems like NetSuite, EPICOR, MAS, SAP, etc. • Intermediate to advances skill of MS Office Suite • Use of common customer service tools like Zendesk, Cloud based phone systems • Basic knowledge of electronics is a plus. • Great communication skills • Ability to lift 30 pounds • Knowledgeable on DAW systems a plus. • Able to multitask and prioritize under pressure. • Sit for extended hours. • Knowledgeable on Microsoft Office.
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