Unlayer (YC W22)
SaaS • Enterprise • Artificial Intelligence
Unlayer is a company that provides embeddable content creation tools primarily for SaaS platforms. Their suite of drag-and-drop builders includes email, popup, page, and document builders, enabling users to create high-quality, cross-compatible emails, professional landing pages, captivating popups, and more without writing any code. Unlayer offers a library of over 1800 pre-designed email templates suitable for various industries, and their tools are optimized for a seamless user experience across mobile and desktop platforms. They provide a robust platform that integrates easily with websites, CRMs, and ESPs, offering customizability and white-labeling options. Unlayer is trusted by over 1000 SaaS brands globally, providing essential resources, support, and enterprise-level solutions to enhance user engagement and save on development and maintenance costs. Their tools feature real-time collaboration, AI-driven text and image creation, and are continuously updated to maintain competitiveness in the market.
Technical Customer Success Manager
Job not on LinkedIn
August 11
Unlayer (YC W22)
SaaS • Enterprise • Artificial Intelligence
Unlayer is a company that provides embeddable content creation tools primarily for SaaS platforms. Their suite of drag-and-drop builders includes email, popup, page, and document builders, enabling users to create high-quality, cross-compatible emails, professional landing pages, captivating popups, and more without writing any code. Unlayer offers a library of over 1800 pre-designed email templates suitable for various industries, and their tools are optimized for a seamless user experience across mobile and desktop platforms. They provide a robust platform that integrates easily with websites, CRMs, and ESPs, offering customizability and white-labeling options. Unlayer is trusted by over 1000 SaaS brands globally, providing essential resources, support, and enterprise-level solutions to enhance user engagement and save on development and maintenance costs. Their tools feature real-time collaboration, AI-driven text and image creation, and are continuously updated to maintain competitiveness in the market.
📋 Description
• The Technical Customer Success Manager will be a key player in ensuring the overall success and satisfaction of our clients. • This role involves understanding the technical aspects of our products, collaborating closely with customers, and driving initiatives to maximize the value they receive. • The successful candidate will have a technical background, exceptional communication skills, and a passion for customer success. • Role & Responsibilities: • Manage the entire customer lifecycle from onboarding to growth for Unlayer’s high touch customers • Act as the primary point of contact for Unlayer’s clients and serve as trusted consultant to optimize and expand value delivered through Unlayer products and services • Meet and engage with customers on a regular basis sharing product updates, handling renewals and answering general questions • Apply in depth knowledge of the customer’s business, the Unlayer product and technical expertise to drive and increase adoption • Serve as the voice of the customer to address feedback and share across internal teams • Identify, develop and implement repeatable processes across portfolio of customers to maximize product adoption and achievement of customer’s business objectives
🎯 Requirements
• Bachelor's degree in a relevant field or equivalent practical experience • Proven experience in a technical customer success and/or account management role • Exceptional communication and interpersonal skills • Proven ability to manage and grow customer accounts • Customer focused with a passion for ensuring customer success • Understanding of HTML, CSS, Javascript & SDK is a must • Understanding of Vanilla JS, Vue, Angular and React a plus • Must be able to work between East Coast
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