Senior UX Designer – Origination & Servicing

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🕒 April 8

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Unlock Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

🏠 Real Estate

💳 Fintech

Finance • Real Estate • Fintech

Unlock Technologies is a company that specializes in helping homeowners access their home equity through home equity agreements (HEAs) rather than traditional loans or mortgages. Unlike traditional home equity loans, Unlock's solution does not involve monthly payments or interest charges. With funding between $30,000 and $500,000, homeowners can use these funds for various purposes such as debt reduction, home remodeling, or small business funding. Unlock Technologies aims to offer financial solutions that help families solve financial challenges and improve their financial well-being. They are licensed as a Real Estate Broker in various states and emphasize offering a unique approach to tapping into home equity without traditional financial pitfalls.

📋 Description

• Lead UX research, workflow mapping, and experience design for complex, multi-step lending and servicing processes. • Translate regulatory and business rules (e.g., eligibility constraints, pricing logic, disclosures, servicing requirements) into coherent user flows and system interactions. • Design end-to-end journeys for homeowners, internal teams (Servicing, Underwriting, Post-Closing), and external partners. • Produce wireframes, service blueprints, journey maps, prototypes, and usability test plans to guide product decisions. • Partner with Product Managers to refine requirements, validate assumptions, and define success criteria for new workflows and platform capabilities. • Conduct usability testing and synthesize feedback to iterate on flows, patterns, and information architecture. • Collaborate with Engineering to ensure feasibility, consistent interaction patterns, and accessibility compliance. • Advocate for UX standards and design thinking across teams, ensuring consistency and predictability in how complex rules and data are presented. • Support modernization of internal systems (e.g., Badger 2.0, underwriting tools, servicing workflows) by simplifying dated or fragmented processes. • Ensure experiences are compliant, auditable, and aligned with financial regulations, disclosures, and data-handling requirements. • Contribute to UX work outside of a single product area as priorities shift, supporting cross-team initiatives when needed.

🎯 Requirements

• 3–8 years of professional UX design experience, with emphasis on complex workflows, financial systems, enterprise tools, or regulated products. • Strong expertise in interaction design, information architecture, and service design (not visual/UI-heavy). • Demonstrated ability to design for multi-step, rule-driven processes such as lending, underwriting, onboarding, or servicing. • Experience conducting user research, usability testing, and synthesizing findings into actionable design recommendations. • Proficiency with prototyping and design tools (Figma preferred). • Excellent communication skills and ability to collaborate closely with Product, Engineering, Compliance, and Operations stakeholders. • Ability to break down ambiguous problems and produce structured, testable UX solutions. • Interest in leveraging AI in the design process • PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way. • Excellent communication and relationship-building skills to effectively partner with leaders across multiple functions • Ability to work in a high-growth, dynamic environment.

🏖️ Benefits

• Dynamic and inclusive work environment that fosters innovation and growth • Competitive compensation package • Ongoing professional development and career advancement opportunities • Flexible work arrangements and a strong emphasis on work-life balance