Customer Support Specialist

🔥 13 hours ago

🏈 North America – Remote

💵 $60k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UpCodes

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $3.4M Seed Round on 2020-11

Consulting • Legal • Logistics

UpCodes is a comprehensive platform that consolidates building codes, assemblies, and building products to accelerate the design to construction process. It serves as a unified library offering code adoptions, amendments, and updates necessary for compliance understanding. Its tools, powered by features like the AI-powered Copilot, help architects, contractors, and other professionals to accurately research, interpret, and apply building regulations and product specifications efficiently. By offering high-fidelity diagrams, assembly research tools, and a vast code library, UpCodes aids in structured research and collaboration, significantly improving efficiency and accuracy throughout a project's lifecycle. The platform caters to various roles including architects, general contractors, code consultants, and more, helping teams save time when dealing with building codes and compliance requirements.

📋 Description

• Run point on the support phone line, live chat, and email inbox • Help users get the most out of the UpCodes platform • Work closely with Product, Content, and in-house building-code expert teams to answer user questions and address challenges • Share customer feedback with internal teams • Troubleshoot and report potential bugs to the Engineering team • Serve as a customer advocate and inform product roadmap and strategy • Improve internal support documentation and processes • Lead expansion of the external knowledge base

🎯 Requirements

• Minimum 2–4 years of experience in a customer-facing role • Fluent in modern, cloud-based work tools, such as Google Workspace and Slack • Comfortable learning and adopting new SaaS tools quickly • Comfortable working with technical subscription management, billing, and customer account tools • Experience with Chargebee or a similar platform is a plus • Extremely organized and detail-oriented • Fantastic communicator and conversationalist • Strong desire and willingness to learn and build as the product and processes evolve • Good sense of humor and down-to-earth personality • Hustling mentality and willingness to handle tasks of all sizes • Must be based in North or South America

🏖️ Benefits

• Equity • Competitive salary • Benefits • Potential for growth over time • Remote work