Implementation Manager

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UpKeep

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Enterprise • SaaS

UpKeep is a leading provider of Computerized Maintenance Management Systems (CMMS) designed to empower maintenance and reliability teams. With a mobile-first approach, UpKeep delivers a comprehensive suite of tools and features that streamline work order management, preventive maintenance, asset management, and analytics. The platform helps organizations by reducing downtime, optimizing asset health, and providing real-time data insights for more informed decision-making. UpKeep's solutions cater to a diverse range of industries including Manufacturing, Energy, and Restaurants, providing reliable support and training resources to ensure customer success.

51 - 200 employees

🏢 Enterprise

☁️ SaaS

💰 $36M Series B on 2020-05

📋 Description

• Work with new and current customers to configure and deploy their UpKeep account to meet their specific business needs. • Serve as an UpKeep and Implementation subject matter expert by acting as the key Project Manager ensuring accurate completion of onboarding tasks. • Manage implementation end to end as the key driver responsible for the success of the project. • Act as the frontline of retention by establishing a strong foundation for each customer, ensuring best-practice setup, deployment discipline, and early value realization that reduces churn risk. • Serve as a catalyst for operational transformation by assessing customer workflows and applying UpKeep’s AI Intelligence Suite to automate manual effort, improve efficiency, and elevate their maintenance strategy. • Facilitate remote and on-site training programs, with travel up to 20%.

🎯 Requirements

• Bachelor's Degree a plus in business, communications, or similar field • 4+ years experience in customer facing role; SaaS Implementations experience preferred • Proven project management skills, and the ability to synthesize complex requirements into deliverables. • Experience with using Salesforce

🏖️ Benefits

• Competitive base salary • Annual bonus • Benefits • Equity