Customer Success Manager

Yesterday

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Upstart

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Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. As we transitioned to being a public company, we’re now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. We’ve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.

1001 - 5000 employees

📋 Description

• Respond rapidly to client requests and questions, ensuring all communications are timely, accurate, and professional. • Drive business and revenue growth by partnering with financial institutions, managing projects end-to-end, ensuring compliance, and effectively negotiating priorities and deadlines. • Collaborate cross-functionally with Product, Engineering, Compliance, Legal, Finance, and Operations teams to identify issues, implement new features, and deliver effective solutions. • Champion the partner experience by gathering feedback, advocating for product enhancements, navigating regulatory concerns, and ensuring their needs are clearly represented internally. • Continuously improve processes by streamlining workflows, implementing automation where possible, increasing efficiency, and elevating the overall partner experience, all while maintaining compliance and quality standards.

🎯 Requirements

• 5+ years of experience in a customer facing consulting, financial services, or operations role — ideally within a fintech or financial institution. • Exceptional interpersonal and communication skills, with proven success collaborating across diverse teams and stakeholders. • Client-focused mindset with the ability to build strong relationships with lending partners; experience in customer support, account management, or other external-facing roles is a plus. • Self-starter attitude with a track record of thriving under pressure, managing multiple priorities, and taking initiative in ambiguous environments — no task too big or too small. • Strong analytical, problem-solving, and prioritization skills, with the ability to turn insights into actionable results. • Collaborative team player who embraces flexibility, adaptability, and a willingness to “wear many hats” in a dynamic environment.

🏖️ Benefits

• Competitive Compensation (base + bonus & equity) • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings • Employee Stock Purchase Plan (ESPP) • Life and disability insurance • Generous holiday, vacation, sick and safety leave • Supportive parental, family care, and military leave programs • Annual wellness, technology & ergonomic reimbursement programs • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering • Catered lunches + snacks & drinks when working in offices