Senior Designer, Lifecycle

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Upstart

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Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. As we transitioned to being a public company, we’re now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. We’ve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.

1001 - 5000 employees

📋 Description

• Lead the creative vision and execution across email journeys, push notifications, SMS, and in-app surfaces, ensuring design excellence and consistency across all borrower touchpoints. • Create synergies across Lifecycle journeys by identifying gaps, optimizing design modules, and guiding the development of scalable systems that drive efficiency, consistency, and strengthen the brand. • Stay informed on Lifecycle testing results, applying learnings to future assets and proactively suggesting new creative tests to improve performance, execution, and brand affinity. • Partner cross-functionally and within Creative to concept, design, and deliver high-performing campaigns that integrate insights and testing outcomes to drive measurable results. • Maintain ownership of design best practices for Lifecycle channels, ensuring assets meet accessibility, usability, and technical standards while proactively identifying opportunities to enhance performance. • Help bring creative learnings and innovations back to the broader Creative team (and beyond) to drive cross-channel synergy and inform brand-level strategy.

🎯 Requirements

• 5+ years of professional experience in design and creative services. • Proven track-record of success leading and executing design across Lifecycle channels. • Comprehensive knowledge of channel-specific creative best practices for conversion and measurement. • Expert-level proficiency in design software (Adobe Creative Suite, Figma, etc) • Bachelor’s degree in Design, Visual Communications, or related field, or equivalent practical experience.

🏖️ Benefits

• Competitive Compensation (base + bonus & equity) • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings • Employee Stock Purchase Plan (ESPP) • Life and disability insurance • Generous holiday, vacation, sick and safety leave • Supportive parental, family care, and military leave programs • Annual wellness, technology & ergonomic reimbursement programs • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering • Catered lunches + snacks & drinks when working in offices