Director of Stewardship – Donor Experience

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November 7

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Upwardly Global

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B2B • B2C • Social Impact

Upwardly Global is the premier national organization working to support work-authorized immigrants and refugees with international credentials to restart their careers in the United States. The organization provides career coaching, networking opportunities, and professional licensing guides to help newcomers navigate the U. S. job market and develop in-demand skills. By partnering with employers, Upwardly Global aims to enhance immigrant and refugee inclusion in the workforce, facilitating meaningful employment opportunities that contribute to the economic power of communities.

11 - 50 employees

Founded 2000

🤝 B2B

👥 B2C

🌍 Social Impact

💰 Grant on 2022-06

📋 Description

• Develop and execute a comprehensive stewardship & donor experience strategy across all giving levels: individual, mid-level, major, and legacy donors. • Partnering with the Director of Institutional Giving to ensure a streamlined and connected strategy across portfolios. • Ensure every donor receives timely, personalized, meaningful acknowledgement and recognition; design recognition tiers, giving societies, and donor journeys. • Build and manage systems, processes, and workflows (in collaboration with CRM/data teams) that support efficient donor tracking, segmentation, and moves-management. • Collaborate with Communications and Program teams to craft impact-driven content, personalized updates, and meaningful engagement opportunities (events, site visits, virtual briefings). • Partner with frontline fundraisers and leadership to ensure stewardship is integrated into solicitation, upgrade, renewal, and legacy giving pipelines. • Lead donor satisfaction measurement, feedback loops, and continuous improvement of donor experience based on analytics and best practices. • Manage and mentor a small team (or work closely with team members) responsible for donor relations, recognition programs, and stewardship operations. • Oversee budget and metrics related to stewardship programming: donor retention, upgrade rates, satisfaction scores, cost-per-donor, lifetime value. • Serve as an ambassador for Upwardly Global with select donors and prospects, representing the organization at events and in donor-facing meetings as needed.

🎯 Requirements

• Minimum of 8-12 years of progressive nonprofit fundraising experience, including leadership of donor stewardship or donor experience functions. • At least 5 years of experience designing donor journeys, recognition programs, and impact reporting frameworks. • Demonstrated success designing and scaling stewardship programs that improve donor retention, upgrade rates, and lifetime value. • Strong interpersonal and communication skills, with the ability to work at both strategic and operational levels and engage donors at all levels. • Experience managing systems, workflows, and data-driven processes (CRM experience preferred, e.g., Salesforce). • Ability to collaborate across teams (fundraising, programs, communications, events, operations) and influence stakeholders. • Strategic mindset, strong project management skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. • Commitment to Upwardly Global’s mission of immigrant and refugee workforce inclusion and to building inclusive, donor-centric donor experiences.

🏖️ Benefits

• Comprehensive health, dental, and vision insurance • 401(k) plan with employer matching • Generous paid time off and support for professional development • Flexible, mission-driven, inclusive workplace culture • Wellness benefits include (but are not limited to) Calm App subscription, Birthday Holiday, 16 hours of health and wellness PTO in addition to regular sick leave (40 hours) and PTO (160 hours); office-wide end-of-year closure (paid) from December 23 to January 1, to allow our team to rest and recharge for the new year. • 12 weeks of paid parental leave (gender inclusive)