Digital Project Coordinator

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Urban Insight

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🌐 Web 3

☁️ SaaS

Web 3 • SaaS

Urban Insight is a top-rated web development agency that specializes in providing strong project leadership and data-driven strategies to create innovative websites. Their technical expertise focuses on developing websites for organizations that aim to make a difference in various sectors such as cultural arts, education, and legal aid services. Urban Insight partners with associations, membership organizations, cultural arts entities, legal aid services, urban planning projects, and higher education institutions to enhance their website presence. They emphasize data-driven design to transform user experiences and have extensive experience in web development and website redesign.

📋 Description

• Own day-to-day coordination, prioritization, and management of work for Support clients and the Service Desk. • Keep client websites secure and up-to-date, address enhancement requests, and guide clients through documented planning, quality assurance, and launch processes for updates. • Serve as a dependable client contact for Support accounts, proactively communicate ticket status, guide clients through request scoping, and present progress or requirements confidently in check-in meetings. • Shadow Senior Project Managers on large-scale, complex client engagements to learn agency delivery methodologies and project lifecycles while actively supporting day-to-day execution, including shepherding development tickets, meeting scheduling and summaries, performing QA testing, and managing content entry. • Manage support schedules, project budgets, and ticket scopes proactively. • Participate in internal team and client meetings, evaluate minor technology frameworks or enhancements, and maintain high organization standards for ticket tracking. • Learn and utilize internal PM tools, ticketing systems, and emerging AI tools to improve personal task efficiency and share helpful insights with the project management team.

🎯 Requirements

• Minimum of one year of project management or project coordination experience, preferably at a digital agency in web design and development. • Demonstrated ability to coordinate and prioritize support requests. • Proficiency with Drupal and/or WordPress, including content entry, basic configuration, and troubleshooting minor site issues. • Strong client communication and presentation skills. • Ability to produce concise, clear, professional memos, documentation, and ticket requirements. • Active use of AI tools in your current workflow to improve project delivery efficiency. • Bachelor’s degree in a related field or equivalent experience. • Previous success working remotely. • Solid understanding of Agile or ticket management practices (Scrum and Kanban processes) is a plus.

🏖️ Benefits

• Medical, Dental and Vision insurance (95% employer-paid for you) • Paid time off (15 days increasing to 20 after four years) • Holiday time off (~10 days per year) • Company-sponsored 401(k) plan with employer match • An annual customized training plan and time to study • Performance and compensation reviews annually