Application Support Analyst

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MedWatch, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1988

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

MedWatch, LLC is a healthcare services company that provides utilization management, case management, disease management, member advocacy and concierge care coordination to payers, TPAs, and self‑insured employers. For over 35 years it has delivered clinically driven care management, precertification and claims solutions, direct contracting and ancillary services backed by URAC accreditations and proprietary in‑house technology to improve clinical outcomes and reduce plan and member costs.

📋 Description

• Analyze, design, implement, and support business applications and systems • Elicit, analyze, communicate, and validate business/user requirements for processes, policies, and systems • Translate business needs/end-user requirements into functional specifications • Assist in the execution of detailed system-level application support and issue resolution • Formulate and define system scope and objectives through research and fact-finding combined with an understanding of applicable systems and industry requirements • Recommend system usage improvements to enhance departmental workflow and efficiency • Serve as a liaison between business groups and IT Development to clarify requirements, review recommendations and answer questions • Identify/document how applications and systems interact to support business processes • Verify through testing that changes made by programmers to one part of the application do not impact other parts • Create training documents and facilitate user training on new systems and/or process implementations • Participate in system upgrades as necessary (after hours) and perform production QA post upgrade • Perform other related duties as assigned

🎯 Requirements

• Associates degree or vocational/technical program completion in business, healthcare, or Information Technology • Bachelor’s degree preferred, but not required • Experience in support of a business function or shared IT service • Knowledge of end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development) • Knowledge of solutions design and requirements definition disciplines • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors) • Excellent analytical, decision-making, problem-solving, team, and time management skills • Resourceful and proactive in gathering information and sharing ideas • Excellent PC skills utilizing Microsoft Office software • Ability to write queries using SQL Server and/or Oracle SQL a plus • Experience working with ticketing system preferred

🏖️ Benefits

• paid time off • medical • dental • vision • short and long-term disability • life insurance • AD&D • 401k with match • critical illness coverage • legal plan • identity theft coverage • pet insurance • discount programs