AR Collections Specialist

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MedWatch, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1988

⚕️ Healthcare Insurance

🤝 B2B

Healthcare Insurance • B2B

MedWatch, LLC is a healthcare services company that provides utilization management, case management, disease management, member advocacy and concierge care coordination to payers, TPAs, and self‑insured employers. For over 35 years it has delivered clinically driven care management, precertification and claims solutions, direct contracting and ancillary services backed by URAC accreditations and proprietary in‑house technology to improve clinical outcomes and reduce plan and member costs.

📋 Description

• Perform a variety of routine duties to assist in the collection of payment on delinquent accounts • High volume of outbound calls / emails to collect past due balances and determine reasons for non-payment • Continually monitor customer’s account status by utilizing reporting resources and spreadsheets • Issue monthly statements of amount owed, payments, adjustments and any interest charges applied • Perform account and payment reconciliations • Research account disputes and billing discrepancies • Prepare adjustments/write-offs for approval by the Director of Accounting • Respond to customer inquiries and assist with questions related to the status of their account(s) • Document daily collections activity to include date, times of contact and any change in customer account status.

🎯 Requirements

• High school diploma or GED required • Accounts Receivable / Collections; at least 6 months of experience directly related to the duties and responsibilities specified • Experience with QuickBooks a plus • Bilingual (Spanish) a plus • Pass a background check and provide references • Proficiency in Microsoft Office Products (Outlook, Word, Excel) • Excellent English reading, writing, and verbal communication skills • Ability to prioritize and manage multiple responsibilities • Ability to use independent judgment and to manage and impart confidential information • Commitment to excellent customer service • Effective problem solving and decision-making skills • Strong computer skills with proficiency in MS Office Suite products (Word, Excel, PowerPoint)

🏖️ Benefits

• paid time off • medical • dental • vision • short and long-term disability • life insurance • AD&D • 401k with match • critical illness coverage • legal plan • identity theft coverage • pet insurance • discount programs