Vendor Manager, Client Operations

Job not on LinkedIn

🕒 May 28

🥔 Idaho – Remote

🥔 Idaho – Remote

💵 $60.2k - $72.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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US Claro

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1990

📡 Telecommunications

🛍️ eCommerce

👥 B2C

Telecommunications • eCommerce • B2C

US Claro is a telecommunications company operating in Argentina that provides mobile plans, home internet (fiber optic), prepaid services, roaming, and digital content services like streaming and music. It also operates an online and physical retail store selling phones, accessories, and smart devices, and offers digital payment/wallet services (Claro Pay) and account management through Mi Claro.

📋 Description

• Request historical files from advisor or client, and review layout as needed. • Host the TPA implementation meetings. • Review data transmission process, file layouts, timing, etc.. • Determine system hierarchy requirements and build in CRM. • Coordinate eligibility test files, updates, and production. • Coordinate claims extracts with all vendors (TPA, stop loss, advisor). • Coordinate ID card from TPA for approval. • Validate eligibility files and extracts post go live. • Conduit to the Navitus eligibility and claims extract teams. • Manage data sharing policies and Non-Disclosure Agreements with vendors. • Submit data and service requests, and ongoing monitoring to ensure accurate, timely completion. • Troubleshoot any vendor issues to ensure quick resolution, including support of the account teams in helping to facilitate resolution of escalated file issues. • Suggest and implement new vendor management processes, policies, and methods as needed. • Identify and research expansion opportunities, in addition to growing the client base with existing consultant/broker/TPA relationships. • Other duties as assigned

🎯 Requirements

• Bachelor's degree in Business, Marketing, or related area preferred • 3 years of vendor management experience (TPA’s, Consultants, Brokers, etc.), and working with external clients preferred • Knowledge of PBM or health care industry preferred • PC skills such as Microsoft Office, Email, etc. • Participate in, adhere to, and support compliance program objectives • The ability to consistently interact cooperatively and respectfully with other employees

🏖️ Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account • Educational Assistance Plan and Professional Membership assistance • Referral Bonus Program – up to $750!